Security Supervisor - Lead Luxury Hotel Security Team (MOstay)

Mandarin Oriental; Hong Kong; On-site; HKD 279,000 - 424,000; Full time

Benefits offered by this job

MOstay programme

Health & Colleague Wellness

Retirement Plans

Learning & Development

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking a Security Supervisor to join the Security team. The role centers on leading daily security operations, guarding guest and hotel information, and upholding the highest standards across shifts in a luxury 5-star setting.

Based in Hong Kong, you will supervise a team of Security Officers, provide coaching, and ensure effective communication and emergency readiness while maintaining a professional, approachable presence for guests and staff alike.

Qualifications

• Minimum 3 years’ experience in the same capacity in international 5-star luxury hotels.
• Well organized and structured.
• Strong communication and interpersonal skills, open mind to different cultures, friendly and sociable.
• Good command in English; knowledge of other languages is an advantage.

Responsibilities

• Drive the day-to-day security operation through effective leadership of a team of Security Officers.
• Coach junior colleagues to maintain hotel and department standards.
• Safeguard information relating to the hotel, guests and company.
• Present a professional and reassuring image to hotel guests and colleagues.
• Lead from the front and maintain high standards in all duties.
• Conduct regular checks of guest room security features (safes, latches, peepholes, emergency buttons).
• Ensure high levels of guard tour patrol compliance among security officers.
• Facilitate effective communication flow across three shift teams with thorough handovers.
• Attend routine and critical emergency responses and drills.
• Generate monthly duty rosters and submit to Security Manager/SM.
• Chair pre-shift briefings and update security officers with relevant information.
• Deploy manpower resources to meet daily operational demands.
• Inform Security Manager of overtime requirements with justifications.
• Coordinate refreshment breaks without compromising standards.
• Direct hands-on support to front-line Officers during peak periods.
• Respond promptly to security and safety incidents.

Skills

Well organized

Strong communication

Interpersonal skills

Motivational

English proficiency

Job description

Mandarin Oriental The Landmark, Hong Kong is seeking a Security Supervisor to join the Security team. The role centers on leading daily security operations, guarding guest and hotel information, and upholding the highest standards across shifts in a luxury 5-star setting.

Based in Hong Kong, you will supervise a team of Security Officers, provide coaching, and ensure effective communication and emergency readiness while maintaining a professional, approachable presence for guests and staff alike.