Sales Support Manager, Private Banking

Bank of China (Canada); Hong Kong; On-site; HKD 500,000 - 800,000; Full time

Job summary

Bank of China (Malaysia) Berhad is seeking a Sales Support Manager for Private Banking in Hong Kong. You will plan and drive project delivery to support sales and frontline staff, while ensuring regulatory compliance and seamless cross-functional collaboration.

The role requires strong attention to detail, stakeholder communication, and experience in private banking operations. Proficiency in English, Chinese, and Putonghua is preferred; PowerPoint skills are essential for professional

Qualifications

• Bachelor’s degree or above.
• 4 years' experience in banking operations, private banking, wealth management, or platform support roles is preferred.
• Strong attention to detail, analytical abilities, and problem-solving skills.
• Good communication and interpersonal skills for supporting internal stakeholders.
• Ability to work accurately under pressure and manage maniple tasks.
• Proficient in English/ Chinese/ Putonghua.
• Excellent PowerPoint skills with the ability to create professional presentations.

Responsibilities

• Plan and drive the delivery of different projects to support the on-going sales business development and support front line staff.
• Support the implementation and execution of monitoring procedures, checklists and controls to maintain compliance with internal policies, trade rules and regulatory requirements.
• Collaborate with relationship managers, operations, compliance, risk, and technology teams to resolve day-to-day platform-related issues and support ad-hoc projects.
• Prepare and maintain operational reports, dashboards, and records for management review.
• Contribute to continuous improvement by identifying process gaps and suggesting enhancements for operational efficiency and risk mitigation.
• Client onboarding & Maintenance: Assist to handle new account opening, gather client documentation, and execute periodic Know-Your-Customer (KYC) and Anti-Money Laundering (AML) reviews.
• Internal Coordination: Partner with product specialists, compliance, credit, and operations teams to resolve RMs' inquiries and ensure smooth workflow.
• Risk & Compliance Oversight: Ensure all actions follow internal control frameworks and local regulatory requirements.

Skills

Banking operations

Relationship management

Regulatory knowledge

Data analysis

Communication

Education

Bachelor’s degree or above

Tools

PowerPoint

Job description

Sales Support Manager, Private Banking

Job No.: 500152
Employment Type: Full time
Departments: Private Banking
Job Functions: Business Development, Relationship Management

Job Description

• Plan and drive the delivery of different projects to support the on-going sales business development and support front line staff;
• Support the implementation and execution of monitoring procedures, checklists and controls to maintain compliance with internal policies, trade rules and regulatory requirements;
• Collaborate with relationship managers, operations, compliance, risk, and technology teams to resolve day-to-day platform-related issues and support ad-hoc projects;
• Prepare and maintain operational reports, dashboards, and records for management review;
• Contribute to continuous improvement by identifying process gaps and suggesting enhancements for operational efficiency and risk mitigation;
• Client onboarding & Maintenance: Assist to handle new account opening, gather client documentation, and execute periodic Know-Your-Customer (KYC) and Anti-Money Laundering (AML) reviews.
• Internal Coordination: Partner with product specialists, compliance, credit, and operations teams to resolve RMs' inquiries and ensure smooth workflow;
• Risk & Compliance Oversight: Ensure all actions follow internal control frameworks and local regulatory requirements.

Requirements:

• Bachelor’s degree or above;
• 4 years' experience in banking operations, private banking, wealth management, or platform support roles is preferred;
• Strong attention to detail, analytical abilities, and problem-solving skills;
• Good communication and interpersonal skills for supporting internal stakeholders;
• Ability to work accurately under pressure and manage maniple tasks;
• Proficient in English/ Chinese/ Putonghua;
• Excellent PowerPoint skills with the ability to create professional presentations.

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course.