Sales Supervisor (IFC)

Tory Burch Far East Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Tory Burch Far East Limited in Hong Kong is seeking a Supervisor to be the brand ambassador on the sales floor, stepping in when Store Manager or Assistant Manager are unavailable. You will lead by example, uphold store presentation, develop the team, and drive sales while delivering an exceptional customer experience.

The ideal candidate holds a Higher Diploma or above, has 3+ years as a team leader in luxury retail, and is fluent in English, Cantonese and Putonghua.

Qualifications

• Higher Diploma or above in any discipline (business or fashion a plus).
• 3+ years’ experience as a team leader in luxury retail operations or service-led environment.
• Strong verbal and written communication in English, Cantonese and Putonghua.

Responsibilities

• Represent the Brand as an ambassador and maintain store presentation standards.
• Create and deliver extraordinary customer experience and build our brand one customer at a time.
• Lead and coach the team, demonstrate selling skills and product knowledge, and coordinate with Store Manager and teammates.
• Drive the business by maximizing sales, achieving financial targets, and managing client book.

Skills

People leadership

Customer experience

Sales targets

Bilingual communication

Education

Higher Diploma or above

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

As a Tory Burch Supervisor, you are the ambassador of our brand and deliver a transformational customer experience. You will act as a leader in the store and responsible for “holding down the fort” when Store Manager/ Assistant Store Manager are not available, which will at times including monitoring sales productivity, resolving customer or associate issues, and opening/ closing duties.

RESPONSIBILITIES

• Represent the Brand - As an ambassador of Tory Burch and maintain store presentation standards
• Create the Customer Experience - Create and deliver extraordinary customer experience and build our brand one customer at a time
• Leadership & People Management - Lead and coach the team, demonstrate a strong use of selling skills and sense of product knowledge, ensure strong partnership with Store Manager and communication with other teammates
• Drive the Business & Deliver Results - Drive our business through maximization of sales, proactively achieve financial targets, customer outreach and manage client book
• Operational Excellence - Consistently adhere and enforce operational policies and procedures, inventory management and manage store open/closing responsibilities

EDUCATION & EXPERIENCE

• Higher Diploma or above in any disciplines (business or fashion related a plus)
• 3+ years’ experience as a team leader in a luxury retail operations or service driven environment
• Strong verbal and written communication skills in English, Cantonese and Putonghua
• Proven track record in managing a team with high morale
• Sales driven and goal oriented
• Polished and professional
• Strong analytical skills and attention to detail
• Ability to work in a fast paced and dynamic environment
• Ability to prioritize and excellent follow-up skills
• Experience in Microsoft Outlook, Excel, Word and PowerPoint

Unlock job insights

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Tory Burch is a luxury lifestyle brand defined by classic American sportswear with an eclectic sensibility and attainable price point. It embodies the personal style and spirit of its CEO and designer, Tory Burch.

Tory Burch is a luxury lifestyle brand defined by classic American sportswear with an eclectic sensibility and attainable price point. It embodies the personal style and spirit of its CEO and designer, Tory Burch.

We are a rapidly expanding Buying Office looking for a bright, dynamic individuals for the following position:

We are a rapidly expanding Buying Office looking for a bright, dynamic individuals for the following position: