Sales Supervisor

Novartis ACC; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

Novartis ACC in Hong Kong is seeking experienced sales professionals to drive sales targets for designated accounts, develop a customer development strategy, and align on account objectives. You will build lasting relationships with key customers, implement strategic and tactical plans, and contribute to the patient journey.

You will prepare contracts, coordinate events with marketing and medical teams, and ensure timely CRM data reporting. Occasional team leadership may be involved as needed.

Responsibilities

• Drive sales, promotion and development in designated accounts to reach commercial goals
• Develop customer development strategy and dedicated KAM action plans for assigned accounts
• Establish and develop long-term relationships with key customers; understand customer needs and requirements
• Expand relationships by proposing solutions that meet customer needs and objectives
• Lead strategy development and tactical plans; analyze future potential and key programs for accounts
• Prepare and negotiate contracts; guide initiatives to target specific accounts
• Organize customer events and programs with marketing/medical departments aligned with business plans
• Map stakeholders and provide data for the CRM system
• May manage a few direct reports
• Report adverse events / take appropriate actions within required timelines
• Distribute marketing samples where applicable

Job description

Summary

• Experienced sales professionals responsible for achieving sales targets for a specific account(s). Responsible for establishing and implementing a sales/business plan for a designated client base or implementation of a specific sales program to effectively support the patient journey and properly position Novartis and its brands.

Major Accountabilities

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals
• Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes. Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
• Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account.
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
• Responsible for establishing and implementing a sales/business plan for a designated client base. May manage a few direct reports
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
• Distribution of marketing samples (where applicable)

Key Performance Indicators

• Sales revenue and revenue growth in designated accounts
• Operating budget for designated key accounts (Budget, Cost, Sales, etc.)

Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards

Learn about all the ways we'll help you thrive personally and professionally.

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