Sales Manager

Museum of Illusions Hong Kong; Hong Kong; On-site; HKD 350,000 - 480,000; Full time

Job summary

Museum of Illusions Hong Kong is seeking a Sales Manager to drive revenue through tickets, group bookings, and partnerships. You will lead the sales team, manage key accounts, and collaborate with marketing to align campaigns with targets.

The role is full-time and on-site in Hong Kong, requiring excellent communication, a track record in hospitality or related sectors, and the ability to work weekends and events. Cantonese/Mandarin knowledge is a plus.

Qualifications

• Proven track record of meeting or exceeding revenue targets.
• Experience in hospitality, attractions, tourism, entertainment, or retail.
• CRM and reporting tool proficiency for data-driven decisions.
• Excellent communication and interpersonal skills.
• Ability to lead a small sales team and coordinate with marketing.
• English fluency; Cantonese/Mandarin a plus.
• On-site role with weekend/holiday availability.
• Bachelor’s degree preferred; equivalent experience considered.

Responsibilities

• Lead and coach the sales team to achieve targets.
• Set sales goals and monitor progress and performance.
• Maintain high standards of customer service and client relations.
• Manage CRM and reporting tools for accurate records and forecasts.
• Collaborate with marketing to align campaigns with commercial targets.
• Support pricing decisions and promotions to optimize visitor conversions.
• Assist with events and outreach initiatives to grow partnerships.

Skills

Sales

Account management

Business development

Negotiation

Customer service

Communication

Forecasting

Team leadership

Education

Bachelor’s degree in Business/Marketing/ Tourism/ Hospitality or equivalent experience

Tools

CRM systems

Reporting tools

Job description

Company Description

Museum of Illusions is the largest and fastest-growing chain of privately held museums worldwide, known for its interactive and immersive experiences. Each location quickly becomes a key attraction, welcoming visitors of all ages to explore mind-bending exhibits and playful optical Guests can experience defying gravity, walking through kaleidoscopic rooms, and swapping faces with companions, creating memorable, shareable moments. The brand’s strong presence on social media and consistently positive reviews reflect its commitment to engaging, high-quality visitor experiences. Team members join a dynamic, international environment focused on creativity, curiosity, and guest satisfaction.

Role Description

The Sales Manager is a full-time, on-site role based in Hong Kong SAR, responsible for driving museum revenue through ticket sales, group bookings, and strategic partnerships. This role oversees daily sales operations, manages relationships with tour operators, schools, and corporate clients, and develops packages and promotions that increase visitor volume. The Sales Manager monitors sales performance, prepares forecasts and reports, and collaborates with marketing to align campaigns with commercial targets. Day-to-day responsibilities include leading and coaching the sales team, setting goals, ensuring high standards of customer service, and maintaining accurate records in CRM and reporting tools. The person in this role works closely with museum management to optimize pricing, improve visitor conversion, and support special events and outreach initiatives.

Qualifications

• Strong sales, account management, and business development skills, with a track record of meeting or exceeding revenue targets.
• Experience in hospitality, attractions, tourism, entertainment, or retail environments, preferably in a supervisory or managerial capacity.
• Skills in customer relationship management, including negotiation, client servicing, and handling group and corporate bookings.
• Ability to analyze sales data, create forecasts, and use CRM and reporting tools to inform strategy and decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and present proposals clearly.
• Strong organizational and time-management abilities, including setting priorities, managing multiple initiatives, and leading a small team.
• Proficiency in English; knowledge of Cantonese, Mandarin, or other languages is an advantage for engaging diverse visitors and partners.
• Comfort working on-site in a fast-paced, guest-focused environment, including occasional weekends, holidays, and special events as needed.
• Bachelor’s degree in Business, Marketing, Tourism, Hospitality Management, or a related field is preferred; equivalent experience is also considered.
• Enthusiasm for interactive experiences, education, and creating memorable visits, with a proactive and solutions-oriented mindset.