Sales Coordinator

PAX; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

PAX in Hong Kong is seeking an experienced Overseas Sales Coordinator/Commercial Customer Service Representative to support international customers and the sales team throughout the order management process. You will manage orders, coordinate shipments, and maintain relationships with global clients.

The ideal candidate has 3+ years in overseas order coordination or sales order management, fluent English and Mandarin, strong communication, ownership, and attention to detail; experience in team

Qualifications

• Bachelor’s degree or above.
• Fluent in English and Mandarin, with strong written and verbal communication skills.
• 3+ years of experience in overseas customer order coordination or sales order management, with solid knowledge of order management processes.
• Outgoing, responsible, detail-oriented, and highly accountable. Experience in team management is preferred.

Responsibilities

• Follow up on overseas customer orders and coordinate shipment arrangements and delivery schedules.
• Assist the sales team in maintaining customer relationships and managing customer orders.
• Follow up on customers’ marketing materials, delivery schedules, and logistics arrangements.
• Follow up on sample orders and ensure timely delivery.
• Handle customer account reconciliation, payment collection, and related matters.

Skills

Strong communication skills

English & Mandarin

Overseas order coordination

Team management (preferred)

Education

Bachelor’s degree or above

Job description

We are looking for an experienced Overseas Sales Coordinator/Commercial Customer Service Representative to support our international customers and sales team throughout the order management process. This role will be responsible for customer order follow-up, shipment and delivery coordination, sample orders, marketing materials, logistics, account reconciliation, and payment collection. The ideal candidate has solid experience in overseas customer coordination, strong communication skills, and a high level of ownership and attention to detail.

Key Responsibilities

• Follow up on overseas customer orders and coordinate shipment arrangements and delivery schedules.
• Assist the sales team in maintaining customer relationships and managing customer orders.
• Follow up on customers’ marketing materials, delivery schedules, and logistics arrangements.
• Follow up on sample orders and ensure timely delivery.
• Handle customer account reconciliation, payment collection, and related matters.

Qualifications

• Bachelor’s degree or above.
• Fluent in English and Mandarin, with strong written and verbal communication skills.
• 3+ years of experience in overseas customer order coordination or sales order management, with solid knowledge of order management processes.
• Familiar with overseas order coordination processes and strong communication and interpersonal skills.
• Outgoing, responsible, detail-oriented, and highly accountable. Experience in team management is preferred.