Sales Associate - Hongkong

Balmain; Hong Kong; On-site; HKD 167,000 - 279,000; Full time

Job summary

Balmain in Hong Kong is seeking a Customer-Facing Sales Associate to uphold brand standards and deliver exceptional service. You will align with Balmain’s identity, manage product displays, and drive sales while maintaining a pristine store environment.

The role emphasizes luxury customer care, teamwork, and product knowledge across categories, with participation in meetings and stock/visual maintenance as part of daily duties.

Qualifications

• Aligned with the Brand identity and detail oriented.
• Passion and high motivation for Balmain products and Brand.
• Excellent interpersonal, teamworking and problem solving skills.
• Good stress management, flexibility and adaptability.
• Relevant work experience as Sales Associate in a luxury boutique.

Responsibilities

• Is responsible for the sales process following the Company standards.
• Provides and maintains a high level of customer service.
• Manages commercial relations with clients to assure the highest level of satisfaction and enhancing each phase of the commercial relation.
• Takes part in the store and department meeting.
• Receives and displays the products according to the established procedures.
• Constantly maintains a tidy working place according to the Company guidelines.
• Is always updated on the store stock in order to optimize sales.
• Participates to end of the year, sector and rotation inventory for each product category.
• Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving.
• Participates in product presentations (of all the product categories) done in the store.

Skills

Interpersonal skills

Teamwork

Problem solving

Stress management

Adaptability

Job description

Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction

• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
• Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
• Receives and displays the products according to the established procedures
• Constantly maintains a tidy working place according to the Company guidelines

Sales

• Is responsible for the sales process following the Company standards
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
• Takes part in the store and department meeting

Client Management and CRM

• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with the supervisor support
• Turns every touch point with customers into a positive situations, always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Executes the follow up of clients' requests

Product

• Participates to all the product presentations (of all the product categories) done in the store
• Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
• Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store

Visual

• Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance

Stock

• Is always updated on the store stock in order to optimize sales
• Participates to end of the year, sector and rotation inventory for each product category

Thefts and losses

• Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
• Swiftly points out to his supervisor if something is missing

Relevant work experience as Sales Associate in a luxury boutique

• Aligned with the Brand identity and detail oriented
• Passion and high motivation for Balmain products and Brand
• Excellent interpersonal, teamworking and problem solving skills
• Good stress management, flexibility and adaptability