Sales Associate

Bang & Olufsen Limited; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

Bang & Olufsen Limited in Hong Kong seeks a Brand Specialist (Sales Associate) for our Times Square store. You will sell the full Bang & Olufsen range while delivering exceptional luxury service and aiming to exceed sales targets.

Actively welcome customers daily, present products, attend events, and follow marketing campaigns. Build a robust customer database with our CRM and uphold premium service standards.

Qualifications

• 2+ years experience in a luxury/premium brand store.
• Fluent in English and local language; third languages are a bonus.
• Strong presentation and customer service mindset.

Responsibilities

• Welcome and assist customers daily in-store.
• Present and sell Bang & Olufsen products across the full range.
• Attend store events and partner events, including evenings/weekends.
• Follow up marketing campaigns and build the customer database via CRM.
• Deliver impeccable luxury service and maintain professional presentation.
• Address customer queries to satisfaction and maintain store standards.
• Participate in training and team meetings; stay updated on product developments.

Skills

Luxury retail

Customer service

English fluency

Tools

CRM system

Job description

Join our team of highly skilled sales professionals to elevate and grow Bang & Olufsen’s key store in Hong Kong.

Your mission

As our new Brand Specialist (Sales Associate),you will join the established team in our Times Square store. Your mission is to uphold high levels of customer service standards whilst selling thecompany’sfull range of products and services to achieve and exceed store andindividual sales targets.

More specifically, you will:

• Work in the store to welcome and help customers daily
• Compose and sell all Bang & Olufsen products
• Attend customer events in the store and at times with local partners, this can be during the day, evenings or weekends
• Follow up on marketing campaigns, activations, events and build the stores customer database with the help of our CRM system
• Deliver impeccable luxury customer service and professional presentation skills before, during and after the sale has been processed, creating great customer relations and long-term loyalty
• Ensure professional and knowledgeable management of all customer queries taking responsibility to see the query through to the customers satisfaction
• Take part in training, development and team meetings
• Constantly keep yourselves updated of new product developments, company initiatives, promotional and campaign activity
• Actively participate in the stores overall planning, together with the rest of the team
• Ensure store standards are being kept, as directed by the store manager

What you bring

We seek someone who can demonstrate an interest in sound, aesthetics, and high-end designer products. Someone with an understanding and appreciation of the product quality, who can convey this to ourcustomers. We are seeking someone who has minimum 2 years experience within a luxury or premium goods brand, from a store environment, although the right mindset and enthusiasm for retail are just as relevant. Familiarity with high-end electronics and the Bang & Olufsen brand is a great plus.

Furthermore, you:

• Focused on store and personal targets
• Experienced in generating sales leads and growing a pipeline of business
• Are gregarious, outgoing and have the desire to give great customer service
• Possess great team spirit and a collaborative attitude
• Can identify customer requirements, meet their needs and maximize sales, using all the resources available
• Enjoy representing a high-end brand, high service level, and comfortable with smart dressing
• Enjoy representing a luxury A/V brand with a high service level, and comfortable with smart dressing
• Fluency in Local Language and English is mandatory, 3rd languages are beneficial
• You must be able to work within the stores scheduled opening hours, including activations that can be outside normal opening hours and at times off site as well
• Clean criminal record