SAINT LAURENT Store Director

Yves Saint Laurent (Hong Kong) Limited; Hong Kong; On-site; HKD 800,000 - 1,100,000; Full time

Job summary

Yves Saint Laurent (HK) in Hong Kong is seeking an experienced Store Manager to lead the store team, drive sales turnover, and cultivate customer loyalty among local clientele and VIPs.

You will oversee daily operations, people management, training, and performance coaching, ensuring brand standards, visual merchandising, and CRM activities align with Saint Laurent expectations. Fluency in English and Mandarin required; luxury fashion background preferred.

Qualifications

• At least 8 years of retail sales/store operations experience.
• At least 5 years in supervisory/managerial roles.
• Experience in luxury goods or premium fashion is preferred.

Responsibilities

• Lead store team to achieve sales targets and promote customer loyalty.
• Define work schedules and ensure adequate staffing.
• Monitor inventory, stock levels, and visual merchandising alignment.
• Develop and maintain relationships with local customers and VIPs.
• Ensure compliance with brand standards and customer service excellence.
• Collaborate with merchandising and store networks in the region.

Skills

Retail management

Team leadership

Customer relationship management

Store operations

English & Mandarin

Education

University degree

Tools

POS systems

CRM software

Job description

Summary

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description

ROLE

This position is a key to lead store team for Saint Laurent, guide them to generate high sales turnover as well as promote customer loyalty. Taking part in people management, daily store operation and other tasks assigned.

MISSION

Sales & Services

• Formulate and implement business strategies to achieve sales targets
• Define individual sales target and monitor KPI on daily/weekly basis
• Analyse sales performance and sell through, work closely with merchandising team for regular review and actions to promote business
• Manage and develop the network of potential customers and VIPs with focus on local clientele and maximize CRM capture rate
• Promote customer loyalty and ensure after sales service standards are in place
• Keep updated of the fashion trends, key events and competitor’s information
• Maintain good work relations with all stores in the local market and optimize business opportunity for all

Management

• Define the working schedule and ensure proper manpower to run the store
• Lead the team and ensure the staff are motivated and competent
• Ensure the training and development of the staff to enable them to realise the career objectives
• Creat the atmosphere of team work and cooperation

Operation

• Ensure the operations policies and procedures are implemented
• Supervise the level of stock and verifyes that it is in line with Store’s sales potential
• Monitor inventory management and stocktake procedure according to internal audit standards
• Ensure that the image of the store is in line with corporate standards, maintain store appearance, grooming and visual merchandising
• Regular review and monitor security measures for cash and inventory control
• Maintain workplace safety and provide a healthy enviornment for staff and customers

PROFILE

• Ideally a university with at least 8 years of retail sales / store operations experience, which at least 5 at supervisory / managerial level
• A background in luxury goods or premium fashion with an established client base preferred
• Strong sense of high-end fashion
• Good command of spoken English and Mandarin
• With leader charisma, patient, detail oriented and organized

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2026-10-01

Schedule

Full time

Organization

Yves Saint Laurent (HK)