Team Manager

Gruppe Louis Vuitton; Hong Kong Island; On-site; HKD 420,000 - 660,000; Full time

Job summary

Gruppe Louis Vuitton in Hong Kong Island seeks a Team Manager to lead 6–9 selling staff, delivering exceptional client experiences and expert product knowledge. You will coach, recruit and develop top talent while driving sales performance and building lasting client relationships.

The role demands leadership, strong communication, and a passion for the Louis Vuitton brand in a fast-paced luxury environment.

Qualifications

• Strong background in luxury retail, retail or hospitality industry.
• Excellent leadership, interpersonal, communication and client relations skills.
• Great business acumen and commercial sensibility.
• Client centric, proactive and positive in approach.

Responsibilities

• Ensure highest level of client experience via storytelling and memorable moments.
• Foster and inspire team to achieve commercial success.
• Set stretched sales goals and implement strategies to maximize sales.
• Recruit top talents to drive team business and product performance.
• Conduct frequent performance evaluations and provide coaching.
• Maintain knowledge of store products and market trends.
• Lead development of client portfolio.
• Coach team to secure succession plans.
• Monitor client feedback and drive improvements.
• Embody Louis Vuitton's brand values as ambassador and culture driver.

Skills

People management

Client relations

Leadership

Communication

Education

Experience in luxury retail or hospitality

Tools

Storytelling

Job description

• Hong Kong SAR, Hong Kong Island, Hong Kong SAR

As a Team Manager , you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will lead an d manage a team of 6-9 selling staff, focusing on inspiring them to consistently deliver the highest level of client experience and product expertise.
You will be tasked to drive your team to achieve business performance and to exceed sales targets, recruiting and retaining valuable Clients. Your role will also involve team coaching, development, training and recruitment.

Missions

• Ensure that the highest level of Client experience is delivered by your team at all times, via exceptional storytelling and cultivating memorable moments
• Proactively foster and inspire your team to achieve commercial success
• Set stretched sales goals and implement effective strategies to maximize business and sales performances
• Responsible for building high-motivated teams and positive working cultures. Recruit top tier talents to drive your team's business and maximize product performance
• Conduct frequent performance evaluations, and provide constructive feedback and coaching to support team members' success and long term growth
• Maintain comprehensive knowledge of the store's product offerings and events - and maintain curiosity and insight into market trends
• Lead the team to build and develop own Client portfolio
• Coach and develop your team to the next level and secure succession plans
• Monitor Clients' feedback, and implement necessary improvements to enhance Client satisfaction
• Embody Louis Vuitton's brand values, as a key ambassador and culture driver

Profil

• Strong background in the luxury retail, retail or hospitality industry
• Excellent leadership, interpersonal, communication and client relations skills
• Great business acumen and commercial sensibility
• Client centric, proactive and positive in approach
• Great team player with high levels of empathy and ability to influence and motivate
• Agile individual, with the ability to work under pressure and a fast paced environment
• Strong sense of responsibility and ownership
• Passion for the brand and fashion
• Fluent in English and Cantonese, with proficiency in Mandarin preferrable

We offer attractive remuneration and career prospect to the right candidate. Excellent training and career opportunities will be provided.

Hong Kong SAR, Hong Kong Island, Hong Kong SAR

Hong Kong SAR, Hong Kong Island, Hong Kong SAR

Hong Kong SAR, Hong Kong Island, Hong Kong SAR