Retail Process Transformation Lead

DFI Retail Group; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

DFI Retail Group is seeking a senior professional to lead discussions on future-state business processes and operating models enabled by system transformation in a retail context.

You will facilitate alignment on end-to-end scenarios, analyze requirements, and translate them into robust process and data designs, ensuring scalability and alignment with business objectives and industry best practices. Proficiency in English, Mandarin, and Cantonese is expected.

Qualifications

• 6–8 years of experience in retail processes and merchandising data management.
• Experience with food, health and beauty or convenience store operations is an advantage.
• Experience in data design, conversion, migration or ERP system implementation is highly preferred.
• Excellent communication and interpersonal skills with the ability to collaborate across cross-functional teams.
• Good attention to detail with excellent organizational and time management skills.
• Excellent spoken and written communication in English, Mandarin, and Cantonese.

Responsibilities

• Lead discussions on future-state business processes and operating models enabled by system transformation.
• Facilitate alignment on end-to-end business scenarios and process flows across banners and functions.
• Analyse business requirements and translate them into process and data design considerations.
• Ensure proposed solutions are scalable, efficient, and aligned with business objectives and industry best practices.
• Define future-state retail data structures and business rules with stakeholders.
• Define and validate data conversion and migration approaches, assumptions, and transformation logic.
• Drive data harmonisation and standardisation across banners, functions, and business units.
• Support data quality reviews and business validation throughout transformation lifecycle.
• Prepare and review test scenarios, test scripts, and acceptance criteria.
• Coordinate system integration testing and user acceptance testing.
• Analyse and resolve process and data-related issues identified during testing.
• Support user training, communications, and change adoption.

Skills

Retail data management

Data design

Data migration/ERP

Cross-functional collaboration

Attention to detail

Time management

English

Mandarin

Cantonese

Education

Bachelor’s degree in business administration, IT, or a related field

Tools

ERP systems

Job description

DFI Retail Group is seeking a senior professional to lead discussions on future-state business processes and operating models enabled by system transformation in a retail context.

You will facilitate alignment on end-to-end scenarios, analyze requirements, and translate them into robust process and data designs, ensuring scalability and alignment with business objectives and industry best practices. Proficiency in English, Mandarin, and Cantonese is expected.