Retail Manger (6 months contract)

Leadingnation; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

Delvaux in Hong Kong seeks an experienced Store Manager to oversee operations across SEA boutiques and national Delvaux stores. You will drive KPI targets, coach staff, and coordinate with CRM for events to build brand awareness.

You will lead merchandising, visual standards, and after-sales service, while steering store openings, recruitment, and performance optimization in a luxury fashion context.

Qualifications

• Bachelor degree or higher in business management or equivalent.
• 7+ years retail management experience in fashion or luxury sectors.
• Strong KPI knowledge and multi-unit management capabilities.
• Proactive problem solving with strong analytical skills.
• Excellent Excel/PowerPoint proficiency.
• Strong communication in English; Mandarin/Cantonese preferred.

Responsibilities

• Oversee store operations across SEA boutiques and Delvaux stores nationwide.
• Lead daily retail operations to ensure smooth performance and brand standards.
• Drive KPI achievement (CRM, Conversion, UPT, SPT) and provide coaching.
• Provide weekly/monthly sales feedback to Commercial Director and implement improvement plans.
• Maintain merchandise condition and prevent stock loss or counterfeits.
• Support after-sales service and high customer satisfaction.
• Manage store openings/relocations and recruitment for retail staff.
• Collaborate with CRM to enhance tools and in-store events.
• Develop relationships with third parties to attract high-potential prospects.
• Work with HQ training and ensure local execution of service and presentation standards.
• Mentor Store Managers, promote staff development and teamwork.
• Coordinate merchandising feedback with Merchandising Manager for assortments.
• Ensure visual merchandising aligns with brand direction and maximizes sales.
• Prepare business analyses and presentations for internal/external meetings.
• Analyze market trends and competition; support marketing strategies.

Skills

KPI management

Staff coaching

Multi-unit management

Team leadership

Strategic planning

Education

Bachelor Degree or above in business management

Tools

Excel

PowerPoint

Job description

Main Responsibilities

• Store Management: Support retail operation across SAPAC with primary focus on SEA boutiques. Ensure business performance and development of Delvaux Stores in national-wide. Promote best practices and training of the staffs.

In charge and supervising all retail daily operation to ensure smooth operation.

Ensure the annual achievement of KPI (CRM, Conversion, UPT, SPT). Provide feedback, coaching and direction on performance improvement of sales team.

Provide weekly and monthly qualitative and quantitative sales feedback to the Commercial Director; and work with store leaders on the sales improvement plan.

Ensure merchandise to be in top condition, work on procedures to prevent any stock lost or counterfeit product in the store.

Support the after sales service support (ASS), ensuring highest level of customer satisfaction through efficient handling of cases and complaints.

Responsible for store openings and relocations.

Support on store staff recruitment, and ensure proper growth among all retail staffs.

Collaborate with CRM manager to enhance CRM tools and organizing in store events to build brand awareness.

Strong connection with relevant third party to attract high potential prospects.

Training & Coaching

Work closely with HQ to obtain training support and execute locally to enhance customer service and product presentation. Ensure all training tools provided are used at the store level.

Coach and mentor Store Managers/ Store In charge: Serve as a role model, develop managerial skills, promote staff development & teambuilding, and support a constant feedback culture and delegation of responsibilities.

Merchandising

Constant feedback on product quality, market trend, price position to enhance product development. Work closely with Merchandising Manager to ensure an efficient and appropriate assortment per boutique and request replenishment or urgent reallocation when needed

Visual Merchandising

Ensure stores up hold VM standards and present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and is reflective of brand's corporate direction.

Finance Support in providing business analysis & presentations for internal and external meetings

Review market trend and competition

Marketing / Communication

Work closely with the Mark/ Comm department to develop and implement effective marketing strategy for Brand awareness, Client's recruitment and sales efficiency

Requirements

• Bachelor Degree or above in business management field
• At least 7 years of retail management experience with a strong understanding of KPI's and multi-unit management in Fashion and Luxury industry
• Empathetic, positive, result-oriented and with an entrepreneurial spirit with leadership capabilities, to develop the business
• Good team player
• Attention to details and be able to manage time efficiently with good project management ability
• Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis
• Good Excel/Powerpoint skill
• Good communication skill (best to comprehend Mandarin and Cantonese), strong spoken and written English
• Be able to travel frequently