Retail Banking Specialist — Customer Solutions & Service

HSBC; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

HSBC is seeking a high-calibre Retail Banking Officer in Hong Kong. The role involves engaging customers, offering suitable financial products, and delivering industry-leading service at branch locations across Hong Kong, Kowloon and New Territories.

The ideal candidate should have a Diploma or equivalent, be fluent in Cantonese and English (Putonghua preferred), and be willing to work a rotating schedule including weekends and public holidays.

Qualifications

• Strong customer service orientation and communication skills.
• Ability to work in a fast-paced banking environment.
• Willingness to work rotating shifts including weekends/public holidays.

Responsibilities

• Assist customers by answering inquiries and offering suitable financial products.
• Deliver professional customer service and banking solutions at the branch.
• Identify customer banking needs and refer to appropriate staff for solutions.
• Support branch management in delivering efficient, customer-focused service.
• Work across multiple branch locations in Hong Kong, Kowloon and New Territories.

Skills

Customer service

Interpersonal skills

Communication

Fluency in Cantonese

Education

Diploma or equivalent

Job description

HSBC is seeking a high-calibre Retail Banking Officer in Hong Kong. The role involves engaging customers, offering suitable financial products, and delivering industry-leading service at branch locations across Hong Kong, Kowloon and New Territories.

The ideal candidate should have a Diploma or equivalent, be fluent in Cantonese and English (Putonghua preferred), and be willing to work a rotating schedule including weekends and public holidays.