Retail Banking Teller & Customer Experience Specialist

Chong Hing Bank Limited; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Job summary

Chong Hing Bank Limited in Hong Kong is seeking a Counter Service Officer to join our retail banking team. You will handle counter transactions, balance daily activity, and assist customers with enquiries while cross-selling suitable banking products and services.

The ideal candidate has at least secondary education, 1 year of retail banking experience, strong communication and interpersonal skills, and fluency in Chinese (Mandarin and Cantonese) and English.

Qualifications

• Minimum of 1 year's working experience in Retail Banking
• Proactive, customer-oriented with pleasant disposition
• Proficient in both spoken and written Chinese (Mandarin and Cantonese) and English

Responsibilities

• Handle counter financial transactions and balance daily transactions
• Deal with customers’ enquiries and build new business through cross-selling various banking products/referring customers to appropriate staff
• Support back-end branch operations

Skills

Strong communication

Interpersonal skills

Customer service mindset

Proactive attitude

Cross-selling ability

Education

Secondary education or above

Job description

Chong Hing Bank Limited in Hong Kong is seeking a Counter Service Officer to join our retail banking team. You will handle counter transactions, balance daily activity, and assist customers with enquiries while cross-selling suitable banking products and services.

The ideal candidate has at least secondary education, 1 year of retail banking experience, strong communication and interpersonal skills, and fluency in Chinese (Mandarin and Cantonese) and English.