Restaurant & Bar Operations Leader: VIP Growth & Service

Galick Management Limited; Hong Kong; On-site; HKD 357,000 - 580,000; Full time

Benefits offered by this job

Free meals

Medical benefits

On-the-job training

Promotion opportunities

Job summary

Galick Management Limited in Hong Kong seeks a Restaurant Manager to oversee daily operations of the restaurant and bar, plan promotions, and drive guest satisfaction and service quality. You will coordinate with the Head Chef on menus, maintain sanitation, and lead a team through training and coaching.

The role requires a Diploma in Hospitality Management and at least 8 years of relevant experience in medium-sized operations, with strong English, Chinese and Mandarin communication skills.

Qualifications

• Diploma holder in Hospitality Management
• At least 8 years' relevant experience in medium-sized restaurant/catering operations, with 3 years' experience in a similar capacity
• Knowledge of bar operation would be an advantage
• A proven record in leading a team with high-quality service
• Sociable and able to interact with guests with a strong sense of hospitality and passion
• Good organizational and coordination skills
• Excellent interpersonal skills and conversational in both English, Chinese and Mandarin (Fluent Cantonese, simple English and Mandarin preferred)
• Hands-on experience of MS Office applications
• Possess a good customer service attitude, and be enthusiastic and proactive
• 6 days off per month and statutory holidays
• Annual leave of 10 days or more
• Free meals
• Medical benefits
• On-the-job training
• Promotion opportunities

Responsibilities

• Oversee the day-to-day operations of the restaurant and bar
• Strategic planning of periodic promotions for the Restaurant
• Strive for continuous improvement on service standards, product quality, and guest satisfaction
• Establish a pool of VIPs for the Restaurant and build out and meticulously maintain the VIP/Corporate segment within the CRM, tracking personal preferences, key milestones, and strategic account mapping
• Maintain sanitation standards
• Coordinate with the Head Chef on periodic menu planning and to ensure good quality of food
• Provide leadership and direction in the execution and measurement of guest satisfaction to ensure continued growth and profitability
• Prepare, recommend, and manage the department's annual budgets, forecasts, marketing plans, and objectives
• Monitor and manage a team of food and beverage talents, providing supervision, professional development, training, counseling, and coaching
• Politely greet customers and lead the team in executing daily dining hall work, including customer service, quality checks, and staff training

Skills

Team leadership

Customer service

Interpersonal skills

Education

Diploma in Hospitality Management

Tools

MS Office

Job description

Galick Management Limited in Hong Kong seeks a Restaurant Manager to oversee daily operations of the restaurant and bar, plan promotions, and drive guest satisfaction and service quality. You will coordinate with the Head Chef on menus, maintain sanitation, and lead a team through training and coaching.

The role requires a Diploma in Hospitality Management and at least 8 years of relevant experience in medium-sized operations, with strong English, Chinese and Mandarin communication skills.