Residential Property Assistant - Mount Parker Residences

SWIRE PROPERTIES LIMITED; Hong Kong; Sur place; HKD 201 000 - 257 000; Plein temps

Résumé du poste

Swire Properties Limited is seeking a Residential Property Assistant for Mount Parker Residences in Hong Kong. The role supports day-to-day estate operations, concierge services, and resident communications to ensure smooth property management.

Reporting to the Residential Property Manager, you’ll handle inquiries, produce reports, and assist with meetings. The ideal candidate holds a Higher Diploma or equivalent, with at least 1 year in property management or customer service, and demonstrates

Qualifications

• Holder of Higher Diploma or post-secondary education.
• Minimum 1 year of working experience, preferably in property management or customer services.
• A strong relationship builder who is solutions-oriented.
• Excellent communicator who can clearly and effectively communicate to diverse groups of audiences.

Responsabilités

• Assisting in the overall day-to-day estate operation and management of Mount Parker Residences.
• Providing professional concierge and property management services.
• Liaising with relevant parties and departments.
• Maintaining excellent rapport with residents.
• Handling residents' complaints and enquiries.
• Issuing maintenance reports, drafting notices and reply letters to residents as required.
• Handling ad hoc tasks as assigned.

Connaissances

People skills

Relationship building

Communication

Analytical thinking

Independence

Positive mindset

Team collaboration

Chinese language

English and Putonghua

Formation

Higher Diploma or post-secondary education

Outils

MS Word

MS Excel

MS PowerPoint

Description du poste

Residential Property Assistant - Mount Parker Residences

(REF-OS01245)

ABOUT THE TEAM

We are Makers. Makers Required.

We are Makers - people who care deeply about shaping places where life, work and nature can flourish together. Grounded in our heritage and united by a culture of trust and respect, we dare to take on ambitious ideas and turn them into something real - thoughtfully, collaboratively, and with care for the communities we serve. Our people are at the heart of it all: free to be themselves, driven to make a difference, and inspired to create alongside others. Brick by brick, we build vibrant, inclusive spaces that stand the test of time - because real progress comes from people who choose to make it happen.

We are now looking for a talented Residential Property Assistant to be part of our dynamic team. Reporting to the Residential Property Manager, the incumbent will assist in property management issues at MOUNT PARKER RESIDENCES. Major duties include preparing regular report, payment, debit note, duty roster and all related administrative works. He / She is also required to handle owners’ or residents’ inquiries and complaints with respect to management issues, assist Residential Property Manager to prepare materials for regular Owners’ Meeting and carry out other ad hoc tasks as required.

RESPONSIBILITIES

• Assisting in the overall day-to-day estate operation and management of our luxury residential property - Mount Parker Residences
• Providing professional concierge and property management services
• Liaising with relevant parties and departments
• Maintaining excellent rapport with residents
• Handling residents' complaints and enquiries
• Issuing maintenance reports, drafting notices and reply letters to residents as required
• Handling ad hoc tasks as assigned

REQUIREMENTS

• Holder of Higher Diploma or post-secondary education
• Minimum 1 year of working experience, preferably in property management or customer services industry
• A strong relationship builder who is solutions-oriented
• Strong partnership-building and collaboration skills; able to work with others to meet shared objectives
• Excellent communicator who can clearly and effectively communicate to diverse groups of audiences
• Proactive with good analytical skills and positive mindset
• Independent and able to work with people at all levels
• Advanced proficiency in written and spoken Chinese ; Intermediate proficiency in written and spoken English and Putonghua
• Good PC skills on MS Word, Excel and PowerPoint

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Drives for Results
• Communicates Effectively
• Demonstrates Self-awareness
• Learning Agility

WHY CHOOSE US

• Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
• HRoot Awards (Chinese Mainland): Received the Best Employer Award for three consecutive years in 2023, 2024, and 2025, together with the Best Social Enterprises Award in 2024

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.