Representative, Computer Operator

Kyndryl; Hong Kong; On-site; HKD 207,000 - 289,000; Full time

Job summary

Kyndryl in Hong Kong is seeking a Computer Operator to supervise and manage complex computer systems across multi-vendor environments. You will operate infrastructure via centralized consoles or remote terminals and ensure timely batch processing and service delivery.

You'll monitor systems, manage incidents and recovery procedures, maintain equipment records, and collaborate with teams to keep operations running smoothly.

Responsibilities

• Operate infrastructure and systems via centralized consoles or remote terminals.
• Monitor infrastructure and distribute alerts to responsible support groups.
• Execute recovery procedures and system restarts; record equipment problems and drive resolution for incidents affecting operations.
• Maintain accurate records of machine performance and production; monitor inventory levels and ensure procedures are followed.
• Collaborate with team members and provide guidance as needed.

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role

As a Computer Operator at Kyndryl, you will be on the technical frontline, helping to revolutionize how we operate complex computer systems. You will work with cutting-edge technology to supervise and control intricate networks, applications, and distributed systems in a multi-vendor environment, ensuring the highest level of service delivery for our customers.

What You Will Do

• System Operations & Batch Processing: Operate infrastructure and systems via centralized consoles or remote terminals, process batch jobs, and manage input/output devices (e.g., tape drives, printers) while producing system printouts in a timely manner.
• Monitoring & Alerting: Perform continuous infrastructure monitoring and distribute alerts to responsible support groups.
• Incident Management & Recovery: Execute recovery procedures and system restarts, record equipment problems, place service calls, and drive problem analysis and resolution for incidents affecting operations. Assist support teams in analyzing technical problems, and implement solutions per given instructions.
• Process & Inventory Maintenance: Maintain accurate records of machine performance and production, monitor supply inventory levels, and ensure established procedures are strictly followed.
• Team Collaboration & Guidance: