Remote Linux Support Engineer – Associate

Canonical Group Ltd; Hongkong; Hybrid; HKD 471,000 - 745,000; Full time

Benefits offered by this job

Distributed work environment

Learning budget USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Travel opportunities to meet teams

Job summary

Canonical is seeking an Associate Support Engineer for a globally remote position. You will provide technical support for Ubuntu and open source products, triaging and resolving cases across cloud, desktop and IoT stacks.

You will own case progress, contribute to knowledge bases, and maintain strong customer relations while working with a distributed team. This role requires a strong Linux background and excellent English communication skills.

Qualifications

• Undergraduate degree in a technical subject or equivalent experience.
• Strong Linux troubleshooting and problem-solving skills.
• Ability to communicate clearly with customers and teams.

Responsibilities

• Own and manage support cases from qualification to resolution.
• Maintain SLA commitments and set clear expectations with customers.
• Draft and share knowledge base articles and notices.
• Communicate progress and updates to customers and internal teams.
• Prioritize tasks to handle urgent issues first and learn continuously.
• Collaborate with global teammates and travel for events when needed.

Skills

Linux troubleshooting

Networking

Virtualization / Cloud

English communication

Customer facing

Learning agility

Education

Technical degree

Tools

KVM

VirtualBox

VMware

Job description

Canonical is seeking an Associate Support Engineer for a globally remote position. You will provide technical support for Ubuntu and open source products, triaging and resolving cases across cloud, desktop and IoT stacks.

You will own case progress, contribute to knowledge bases, and maintain strong customer relations while working with a distributed team. This role requires a strong Linux background and excellent English communication skills.