Devices & IOT Field Engineering Manager (Americas)

Canonical Group Ltd; Hongkong; Hybrid; HKD 941,000 - 1,412,000; Full time

Benefits offered by this job

Distributed work environment

Learning budget USD 2,000 per year

Annual compensation review

Opportunity to travel

Maternity and paternity leave

Wellness Platform

Team sprint in person

Job summary

Canonical is seeking an Embedded Linux Field Engineering Manager to lead a regionally focused team of Field Engineers in presales and professional services, guiding solution architecture, design and delivery for customers worldwide.

This globally remote role requires deep Linux expertise, strong leadership, and the ability to coordinate across time zones while driving engineering excellence and customer success.

Qualifications

• Extensive embedded Linux experience (Yocto or equivalent).
• Undergraduate degree in Computer Science or related field.
• Ability to manage a small team.
• Experience with customer engagements.
• Professional written and spoken English.

Responsibilities

• Lead and develop a team of Field Engineers in Presales and Professional Services.
• Plan and drive progress on goals and projects.
• Partner with the leadership team.
• Develop engineering excellence and organizational practices.
• Coach, mentor, and provide career development feedback.
• Resolve customer problems by promoting Canonical technologies.
• Work remotely in a single major time zone.
• Identify and measure team health indicators.
• Represent team and product to stakeholders, partners, and customers.
• Provide market feedback to Product and Engineering teams.

Skills

Embedded Linux

Team leadership

Customer engagements

Professional English

Interpersonal skills

Travel eligibility

Education

Undergraduate degree in Computer Science

Tools

Yocto

Job description

Devices & IOT Field Engineering Manager (Americas)

Home based - Worldwide

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable and growing.

We are hiring an Embedded Linux Field Engineering Manager to lead a regionally-focused team of Field engineers in Presales and Professional Services activities, by helping customers with solution architecture, design and delivery.

Our Embedded mission is to enable companies to make fleets of very secure connected devices. Canonical provides Ubuntu, Ubuntu Core and a unique Long Term Support, with secure update and management mechanisms. Our customers create mission-critical control systems, gateways and appliances that need to meet stringent quality and security requirements, and we aspire to bring this level of security to the wider consumer electronics and device market.

Our Field Engineers are thought leaders helping our customers through their journey toward a more secure and durable solution.. They are accomplished technologists that take a hands-on approach to embedded Linux strategy and delivery. They have a passion to help customers achieve ambitious technical and business goals, and to show how the Canonical approach to open source and connected devices brings best-of-breed thinking to the emerging field of edge compute. They also care to develop their colleagues, helping them deepen their understanding of the technology, their ability to manage time, and their awareness of customer business thinking for continuous improvement and personal development.

This career opportunity requires a unique blend of skills. Successful candidates will know Linux well, understand how a distribution works, what are the unique challenges of Internet Of Things, and will also carry team building and management skills. They also enjoy the pace of change and diversity of client engagements with driven and ambitious technology entrepreneurs. Competitive, business-focused technologists at heart, they are also team drivers that take pride in team and company wins.

Location: This is a globally remote role, running a team in one of three Geos, Americas, EMEA or APAC. You will therefore need to be located in one of those three Geos to manage that specific team that spans few timezones from you

The role entails

• Leading and developing a team of Field engineers, ranging from graduate to senior, in the areas of Presales and Professional Services
• Planning and driving progress on agreed goals and projects
• Partnering with the leadership team
• Developing and championing engineering excellence and organisational practices
• Coaching, mentoring, and offering career development feedback
• Solving customer problems by promoting our technologies and being a trusted advisor
• Working remotely in a single major time zone
• Identifying and measuring team health indicators
• Representing your team and product to stakeholders, partners, and customers
• Providing market feedback to Product and Engineering teams, and being a critical part of Ubuntu's future

What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in in Computer Science or or a compelling narrative about your alternative chosen path
• Extensive embedded Linux experience - Yocto or other
• Ability to manage a small team
• Experience with customer engagements
• Professional written and spoken English
• Excellent interpersonal skills, curiosity, flexibility, and accountability
• Result-oriented, with a personal drive to meet commitments
• An ability to communicate the business benefits of technology
• An humble learner and quick study
• Ability to travel internationally twice a year for company events up to two weeks long
• Other desirable traits include RTOS experience, additional languages (both the programming and human kinds), and previous experience working in a remote-first, diverse, distributed company.

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer