Remote Linux Desktop & Devices Engineer (Customer Success)

Canonical Group Ltd; Hongkong; Hybrid; HKD 470,219 - 626,959; Full time

Benefits offered by this job

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Job summary

Canonical Group Ltd is seeking a Dedicated Linux Desktop & Devices Support Engineer to provide exceptional technical support in a home-based role covering the APAC region. You will be responsible for resolving customer issues related to Ubuntu and open-source products while ensuring high satisfaction levels.

The ideal candidate will have strong Linux troubleshooting skills and a proven record in customer support, alongside an undergraduate degree in a technical field. Join a pioneer in open source and support enterprise customers effectively while being part of a distributed team.

Qualifications

• Exceptional academic track record from both high school and university.
• Ability to navigate effectively stack traces and logs.
• Proven ability to go above and beyond to achieve results.

Responsibilities

• Investigate issues reported by customers and resolve complex problems.
• Ensure high customer satisfaction by fulfilling commitments per SLA.
• Engage directly with customers to troubleshoot issues.

Skills

Linux troubleshooting

Customer support experience

Professional communication

Problem-solving

Education

Undergraduate degree in a technical subject

Tools

Linux

Job description

Canonical Group Ltd is seeking a Dedicated Linux Desktop & Devices Support Engineer to provide exceptional technical support in a home-based role covering the APAC region. You will be responsible for resolving customer issues related to Ubuntu and open-source products while ensuring high satisfaction levels.

The ideal candidate will have strong Linux troubleshooting skills and a proven record in customer support, alongside an undergraduate degree in a technical field. Join a pioneer in open source and support enterprise customers effectively while being part of a distributed team.