Remote Diagnostics Service Engineer

Roche; Hong Kong; On-site; HKD 260,000 - 420,000; Full time

Job summary

Roche Diagnostics in Hong Kong is seeking a Service Engineer to provide on-site instrument support, including preventive maintenance, installations, software updates, and remote support through Digital Service Solution.

Candidates should have a biomedical/medical engineering degree, at least two years’ service experience with IVD products, and strong English and Chinese communication. Proficiency with Word, Excel, Windows, and good documentation skills are required.

Qualifications

• Bachelor degree in Biomedical/Medical Engineering, Electronic or equivalent.
• Preferable 2 years of service engineering experience in IVD products.
• Strong communication in English and Chinese; good documentation skills.
• Proactive, responsible, and able to work in cross-functional teams.

Responsibilities

• Provide first line instrument support at customer sites including maintenance, installation, and hardware/software modifications.
• Deliver remote support via Digital Service Solution and communicate service updates.
• Provide professional service training to customers and peers.
• Maintain well-documented service information in the CRM system.
• Collaborate with cross-functional teams to achieve customer satisfaction.
• Meet service KPIs and participate in continuous improvements.
• Participate as a project member in LAS (Lab Automation System) implementations.
• Carry out ad-hoc duties as assigned by the line manager.

Skills

Customer oriented

English writing

English and Chinese

Team player

Proactive

Education

Bachelor's degree in Biomedical/Medical Engineering, Electronic or equivalent

Tools

MS Office

Windows OS

Job description

Roche Diagnostics in Hong Kong is seeking a Service Engineer to provide on-site instrument support, including preventive maintenance, installations, software updates, and remote support through Digital Service Solution.

Candidates should have a biomedical/medical engineering degree, at least two years’ service experience with IVD products, and strong English and Chinese communication. Proficiency with Word, Excel, Windows, and good documentation skills are required.