Relationship Manager (Open to Interns / Fresh Graduates)

EX.IO; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

EX.IO in Hong Kong is seeking a Relationship Manager open to interns and fresh graduates. You will be the primary contact for clients, building trusted relationships and guiding onboarding while ensuring compliance.

You will collaborate with sales and product teams to develop client acquisition strategies, monitor market developments, and provide timely support and insights to meet client needs. Fresh graduates welcome – training provided.

Qualifications

• Bachelor's degree in business administration, marketing, finance, economics, or related field
• Minimum 1 year of customer service or sales experience in digital currency or financial sector
• Knowledge of digital currency market and industry fundamentals preferred
• Knowledge of Hong Kong financial markets and regulations is a plus
• HKSI Paper 1, 7, 8 or SFC Type 1 license preferred
• Excellent communication and interpersonal skills with ability to build client trust
• Strong problem-solving abilities to address customer concerns efficiently
• Proven team collaboration skills and ability to work cross-functionally
• Excellent organizational and time management skills to handle multiple priorities
• Strong market research and analytical abilities to identify opportunities and competitive advantages
• Proficient basic computer skills, Microsoft Office
• Fluent in written and spoken English and Chinese
• (Fresh graduates will also be considered.)

Responsibilities

• Build and maintain strong client relationships as primary contact.
• Guide clients through onboarding, ensuring compliance with regs and policies.
• Collaborate with internal teams to ensure seamless account setup.
• Provide prompt, professional support to client inquiries and issues.
• Conduct regular client reviews to measure satisfaction and spot upsell opportunities.
• Partner with sales and product teams to develop client acquisition and retention strategies.
• Monitor industry trends and regulations to provide insights and meet client needs.
• Handle additional projects as assigned.

Skills

Client relationship management

Communication skills

Problem solving

Cross-functional collaboration

Time management

Market research

Education

Bachelor's degree in business administration, marketing, finance, economics, or related field

Tools

Microsoft Office

Job description

Relationship Manager (Open to Interns / Fresh Graduates)

• Build and maintain strong client relationships as their primary point of contact, understanding needs and delivering personalized support.
• Guide clients through the onboarding process while ensuring compliance with regulatory requirements and internal policies.
• Work with internal teams to ensure seamless account setup and activation.
• Provide prompt, professional support to address client inquiries and resolve issues.
• Conduct regular client reviews to measure satisfaction and identify opportunities for additional services.
• Partner with sales and financial product teams to develop client acquisition and retention strategies.
• Monitor industry trends, regulations, and market developments to provide relevant insights and meet client needs.
• Handle additional projects as assigned by the team.

Requirements:

• Bachelor's degree in business administration, marketing, finance, economics, or related field
• Minimum 1 year of customer service or sales experience in digital currency or financial sector
• Knowledge of digital currency market and industry fundamentals preferred
• Knowledge of Hong Kong financial markets and regulations is a plus
• HKSI Paper 1, 7, 8 or SFC Type 1 license preferred
• Excellent communication and interpersonal skills with ability to build client trust
• Strong problem-solving abilities to address customer concerns efficiently
• Proven team collaboration skills and ability to work cross-functionally
• Excellent organizational and time management skills to handle multiple priorities
• Strong market research and analytical abilities to identify opportunities and competitive advantages
• Proficient basic computer skills, Microsoft Office
• Fluent in written and spoken English and Chinese

(Fresh graduates will also be considered.)