Regional Loyalty Program Lead - North Asia

Ambition; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Ambition is seeking a Regional Loyalty Project Manager to bridge business strategy, regional retail operations, and Digital Solutions for a new loyalty program across four North Asia markets. The role spans loyalty rules, tiering, economics, and frontline enablement with end-to-end design, UAT, and market readiness oversight.

You will own requirements, interface with DS, drive UAT, and manage governance across multiple markets, ensuring consistent SOPs and timely launch readiness.

Qualifications

• 5-8 years in project management or business analysis for loyalty or CRM.
• Experience bridging business and IT, writing specs and driving UAT.
• Strong documentation of requirements, workflows, and processes (Jira, Confluence, Miro, Visio).
• Retail and analytical focus with multi-market program delivery.
• Regional multi-market governance, SOP standardization, and stakeholder alignment.
• Nice-to-have: luxury/premium retail exposure; clienteling platforms; Mandarin/Cantonese/Korean.

Responsibilities

• Translate commercial inputs into clear business requirements, detailed process maps, test scripts, and training assets.
• Evaluate program design options, refine rules for tiering, badge triggers, and benefits.
• Serve as the sole business counterpart to Digital Solutions for loyalty engine and POS/boutique systems.
• Lead end-to-end Business UAT across loyalty engine mechanics and data flows.
• Compile market-by-market operational readiness evidence for final launch gates.
• Consolidate input across 4 North Asia markets, standardize regional SOPs, and coordinate pilot tests.

Skills

Project management

Business analysis

CRM loyalty

Retail operations

UAT

Governance

Technical liaison

Stakeholder mgmt

Tools

Jira

Confluence

Miro

Visio

Job description

Ambition is seeking a Regional Loyalty Project Manager to bridge business strategy, regional retail operations, and Digital Solutions for a new loyalty program across four North Asia markets. The role spans loyalty rules, tiering, economics, and frontline enablement with end-to-end design, UAT, and market readiness oversight.

You will own requirements, interface with DS, drive UAT, and manage governance across multiple markets, ensuring consistent SOPs and timely launch readiness.