Regent Experience Supervisor - Guest Services

Regent Hong Kong; Hong Kong; On-site; HKD 234,000 - 290,000; Full time

Job summary

Regent Hong Kong seeks a Concierge professional to welcome guests, coordinate transport, and manage deliveries and luggage storage with a focus on security and accuracy. You will lead the Regent Experience Agent team to elevate the guest experience and ensure professional communications with valet, airport staff, and the Regent Experience team.

The role requires a hotel management qualification and at least 3 years’ experience, with fluency in Cantonese and English; Putonghua is preferred.

Qualifications

• Bachelor’s degree in Hotel Management or related field.
• Minimum 3 years’ relevant working experience.
• Proficiency in Cantonese and English; Putonghua preferred.

Responsibilities

• Greet guests and coordinate arrival/departure logistics.
• Assist in coordinating departure transportation (limousine/taxi/shuttle).
• Deliver items to guest rooms and manage secure storage of guests’ belongings.
• Coordinate Bell attendants and liaise with Valet, Transportation, Airport Representatives, and Regent Experience team.
• Maintain security awareness in Lobby and Driveway areas and keep the information directory accurate.
• Lead the Regent Experience Agent team to elevate guest experiences.

Skills

Cantonese

English

Putonghua

Education

Bachelor's degree in Hotel Management

Job description

YOUR DAY TO DAY

• Meeting and greeting all guests arriving and departing to/from the Hotel
• Assist in coordinating departure transportation, limousine/taxi/shuttle bus/coach and the loading of said vehicles
• Ensure prompt and efficient deliveries to/from guest rooms such as: Daily newspapers, guest messages, facsimiles, packages, flowers and other miscellaneous items guest rooms
• Provide safe and secure storage of all guest’s items
• Co-ordinate Bell attendants to perform errands outside of the hotel on behalf of guests
• Liaise closely with Valet Parking, Transportation, Airport Representative and Regent Experience team to ensure the highest levels of professional courtesy and efficient/effective communications are maintained at all times
• Maintain security awareness at all times with regards to the Lobby and Driveway areas, in particular the luggage storage room and guest items held there
• Responsible for the maintenance of the hotel information directory and ensures that the information shown in current and accurate at all times
• Have a thorough knowledge of all Concierge operations, local events and attractions
• Must lead by example in terms of appearance, mannerism, etiquette, behaviour conduct, principles and values
• Lead the Regent Experience Agent team and inspire them to execute all ideas that help to elevate guest’s experience

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• Minimum 3 years’ relevant working experience
• Must speak Cantonese and English, Putonghua is preferred
• Maintain security awareness at all times with regards to the Lobby and Driveway areas, in particular the luggage storage room and guest items held there
• Must lead by example in terms of appearance, mannerism, etiquette, behaviour conduct, principles and values
• Lead the Regent Experience Agent team and inspire them to execute all ideas that help to elevate guest’s experience

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• Minimum 3 years’ relevant working experience
• Must speak Cantonese and English, Putonghua is preferred

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More Job Information

Salary

• 21000 - 26000 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位