Ralph Lauren Workforce Management and Strategy Manager

BoF Careers; Hong Kong; On-site; HKD 840,000 - 1,200,000; Full time

Job summary

Ralph Lauren Corporation seeks a Workforce Management and Strategy Manager to ensure WFM configurations align with labor standards and local market needs. The role requires regular store visits to gain frontline insights and close collaboration with global stakeholders.

You will drive governance of workforce planning, analyze labor data for trends, and lead change-management initiatives to boost productivity and profitability across responsible markets.

Qualifications

• Experience with WFM systems and governance.

Responsibilities

• Own WFM configurations, labor standards and scheduling rules across markets.
• Partner with P&D, Legal, Local, APAC Regional and global stakeholders to ensure compliance and system integrity.
• Drive adoption and change management for WFM usage and engagement.
• Lead workforce strategies to improve labor productivity and 4-wall profitability.
• Own workforce planning governance and store org structure optimization.
• Analyze labor, payroll, and operations data to identify trends and opportunities.
• Support WFM and workforce transformation initiatives including optimized scheduling and KPI programs.
• Facilitate cross-functional project delivery with strong coordination and follow-through.
• Monitor and deliver against WFM KPIs to improve productivity and cost control.

Skills

WFM systems

Communication skills

Leadership

Data analysis

English proficiency

Mandarin/Japanese/Korean

Payroll knowledge

Retail operations

KPI understanding

Analytical thinking

Excel/Access/Office

Education

Bachelor's degree

Equivalent experience

Tools

Excel

Access

Word

PowerPoint

Outlook

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Workforce Management and Strategy Manager will be responsible for ensuring the WFM system reflects the business and compliance needs. This leader will be accountable to ensure our locations have the right number of labor resources at the right time, doing the right things to drive labor productivity and location profitability. This role will require a regular visit to the Retail Stores for a better understanding of front-line work.

Responsibilities

Essential Duties & Responsibilities

• Own the accuracy, governance, and continuous optimization of WFM configurations (labor standards, scheduling rules, job structures), ensuring alignment with local market, regional, and global business requirements.
• Partner with P&D, Legal, Local, APAC Regional, and global stakeholders to ensure WFM practices remain compliant with local labor, scheduling, timekeeping, and accrual regulations while maintaining system integrity, minimizing risk, driving engagement and adoption, and aligning with business strategies and operational needs. Partner with local markets, APAC regional leaders, and global stakeholders to align workforce models with business strategy, operational needs, and financial targets.
• Drive adoption, engagement, and effective usage of WFM through structured change management, communication, and stakeholder alignment.
• Lead delivery of WFM-driven workforce strategies that improve labor productivity and maximize 4-wall profitability across responsible markets.
• Own workforce planning governance, including ongoing census management and store org structure optimization.
• Analyze labor, payroll, and operational data to identify trends, risks, and opportunities; translate insights into actionable strategies and field-facing reporting.
• Support and lead key WFM and workforce transformation initiatives, including optimized scheduling, KPI programs, and system enhancements.
• Facilitate execution of cross-functional projects through strong project management, stakeholder coordination, and disciplined follow-through.
• Monitor and deliver against defined WFM KPIs, ensuring measurable impact on productivity, cost control, and operational performance.

Requirements

Experience, Skills & Knowledge

• Experience with WFM systems
• 4-8 years of business experience in retail industry, ideally in fashion or apparel sectors
• Strong communication, interpersonal and leadership skills
• Competence to understand and communicate effectively English to professional fluency, Spoken Asian language (Mandarin or Japanese or Korean) is an advantage but not a must
• Experience in payroll management, retail operations, finance or a combination of these
• Good experience in Workforce Management system. Ability to lead the team to manage and maintain data accuracy and ensure smooth system operation
• Understanding of retail programs and KPI's
• Bachelor's degree preferred, or equivalent combination of education, training and experience
• Ability to analyze data, highlighting any opportunities for improvement
• Ability to create concise material and work documentation for organization use
• Strong analytical, conceptual and technical skills (excel, access, word, power point, outlook)