Ralph Lauren Regional Workforce Management Manager

BoF Careers; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Ralph Lauren Corporation in Hong Kong seeks a Regional Workforce Management Manager to ensure WFM configurations meet business and compliance needs. This leader will ensure stores have the right labor resources at the right times to drive productivity and profitability, with regular store visits to understand front-line work.

The role requires 4–8 years in retail, strong English communication, and knowledge of WFM systems. Collaboration across APAC markets and global teams is key for success.

Qualifications

• Experience with WFM systems.
• 4-8 years of business experience in retail industry, ideally in fashion or apparel sectors.
• Strong communication, interpersonal and leadership skills.
• Competence to understand and communicate effectively English to professional fluency.
• Experience in payroll management, retail operations, finance or a combination of these.
• Good experience in Workforce Management system and data accuracy.

Responsibilities

• Govern APAC regional WFM configurations, including labor standards, scheduling rules, job structures, and system inputs, in partnership with local and global teams.
• Serve as the regional WFM liaison across P&D, Legal, local markets, APAC leadership, and global stakeholders to support compliance, consistency, and risk mitigation.
• Influence regional workforce strategy by translating market needs and global standards into practical WFM recommendations.
• Support strategies that drive WFM adoption, effective system usage, change management, and field engagement across markets.
• Contribute to WFM and workforce transformation initiatives, including optimized scheduling, KPI programs, process standardization, and system enhancements.
• Coordinate cross-functional WFM projects by managing stakeholders, tracking actions, escalating barriers, and ensuring follow-through.
• Monitor WFM KPIs and adoption metrics to improve productivity, cost control, compliance, and operational performance.
• Establish regional standards for WFM training, setup, and process guidance for local WFM managers.
• Support APAC Workforce Strategy and Operations leads in driving workforce strategy and operational and process improvements through WFM.

Skills

WFM systems

Retail industry experience

Communication skills

English proficiency

Data analysis

Education

Bachelor's degree preferred

Tools

Excel

Access

Word

PowerPoint

Outlook

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Regional Workforce Management Manager will be responsible for ensuring the WFM system reflects the business and compliance needs. This leader will be accountable to ensure our locations have the right number of labor resources at the right time, doing the right things to drive labor productivity and location profitability. This role will require a regular visit to the Retail Stores for a better understanding of front-line work.

Responsibilities

Essential Duties & Responsibilities

• Govern APAC regional WFM configurations, including labor standards, scheduling rules, job structures, and system inputs, in partnership with local and global teams.
• Serve as the regional WFM liaison across P&D, Legal, local markets, APAC leadership, and global stakeholders to support compliance, consistency, and risk mitigation.
• Influence regional workforce strategy by translating market needs and global standards into practical WFM recommendations.
• Support strategies that drive WFM adoption, effective system usage, change management, and field engagement across markets.
• Contribute to WFM and workforce transformation initiatives, including optimized scheduling, KPI programs, process standardization, and system enhancements.
• Coordinate cross-functional WFM projects by managing stakeholders, tracking actions, escalating barriers, and ensuring follow-through.
• Monitor WFM KPIs and adoption metrics to improve productivity, cost control, compliance, and operational performance.
• Establish regional standards for WFM training, setup, and process guidance for local WFM managers.
• Support APAC Workforce Strategy and Operations leads in driving workforce strategy and operational and process improvements through WFM.

Requirments

Experience, Skills & Knowledge

• Experience with WFM systems
• 4-8 years of business experience in retail industry, ideally in fashion or apparel sectors
• Strong communication, interpersonal and leadership skills
• Competence to understand and communicate effectively English to professional fluency, Spoken Asian language (Mandarin or Japanese or Korean) is an advantage but not a must
• Experience in payroll management, retail operations, finance or a combination of these
• Good experience in Workforce Management system. Ability to lead the team to manage and maintain data accuracy and ensure smooth system operation.
• Understanding of retail programs and KPI's
• Bachelor's degree preferred, or equivalent combination of education, training and experience
• Ability to analyze data, highlighting any opportunities for improvement
• Ability to create concise material and work documentation for organization use.
• Strong analytical, conceptual and technical skills (excel, access, word, power point, outlook) Your Next Chapter Starts Here: