Ralph Lauren Technology Business Manager, Workforce Management

BoF Careers; Hong Kong; On-site; HKD 1,020,000 - 1,491,000; Full time

Job summary

Ralph Lauren Corporation seeks a Technology Business Manager, Workforce Management to lead day-to-day WFM platform operations, upgrades, and adoption across regions, partnering with global WFM leadership, HR, Retail Ops, Payroll and IT. You will drive stability, improvements, and practical technology solutions within a complex, multi-country environment.

The role emphasizes project delivery, data coordination, testing, and post-go-live support, with a strong focus on governance, security, and

Qualifications

• 7+ years of IT, HR tech, retail systems, or enterprise delivery experience.
• 5+ years hands-on with Workforce Management platforms (UKG/Zebra) preferred.
• Experience managing multi-country application support and regional delivery.
• Strong integration experience with HRIS, payroll, and POS systems.
• Proven ability to coordinate with global stakeholders in a matrixed org.

Responsibilities

• Manage WFM platform operations, support, enhancements, and project delivery per roadmap.
• Lead regional readiness, data/integration coordination, testing and deployment planning for WFM upgrades.
• Coordinate incident, change, and release management to ensure stability and continuity.
• Gather requirements from HR/Payroll/IT stakeholders and translate to practical WFM solutions.
• Maintain documentation, standards, and knowledge materials for sustainable operations.
• Oversee vendor and SI activities, ensure timely delivery and quality outcomes.
• Monitor metrics and provide status updates to WFM leadership.

Skills

IT service management

Stakeholder management

Cross-functional collaboration

Analytical problem solving

Project delivery leadership

Education

Degree in IT/Computer Science/HR systems

Tools

UKG

Zebra

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Technology Business Manager, Workforce Management is responsible for managing day-to-day delivery, support, system upgrades, enhancements, and adoption of Workforce Management platforms, including UKG and Zebra, across North America, EMEA APAC and business functions. This role partners closely with global WFM leadership, HR, Retail Operations, Payroll, IT teams, and external vendors to ensure stable system operations, effective issue resolution, successful project delivery, and continuous improvement of WFM capabilities.

Responsibilities

Essential Duties & Responsibilities

• Manage Workforce Management platform operations, support, enhancements, and project delivery for assigned regions or business areas, in alignment with the global WFM technology roadmap
• Support the global Workforce Management system upgrade initiative across North America, EMEA, and APAC, including migration from legacy end-of-life platforms to modern SaaS-based WFM solutions; assist with regional readiness, requirements validation, data and integration coordination, testing, deployment planning, change adoption, and post-go-live hypercare.
• Coordinate incident, problem, change, and release management activities to maintain system stability, service quality, and business continuity
• Partner with HR, Retail Operations, Payroll, and IT stakeholders to gather requirements, assess impacts, prioritize needs, and deliver practical WFM technology solutions
• Support system configuration, testing, defect resolution, deployment readiness, and post-go-live stabilization for Workforce Management initiatives
• Maintain process documentation, support procedures, configuration standards, and knowledge materials to ensure consistent and sustainable operations
• Work with technical teams and vendors on integrations, batch jobs, interfaces, environments, upgrades, and system performance monitoring
• Manage vendor and system integrator activities for assigned workstreams, ensuring timely delivery, quality outcomes, and effective issue escalation
• Track service metrics, project progress, risks, issues, and dependencies; provide clear status updates and recommendations to WFM leadership and stakeholders
• Ensure Workforce Management solutions and operational processes comply with IT governance, security, audit, SOX, data privacy, and regional regulatory requirements
• Support user enablement, training coordination, communication, and change adoption activities to improve system usage and reduce support demand
• Identify operational improvement opportunities and recommend enhancements that improve efficiency, accuracy, compliance, and business value
• Stakeholders:
• Global WFM Technology Lead and IT Leadership
• Global WFM Business
• HR / People & Development
• Retail Operations (Global & Regional)
• Payroll
• External Vendors

Requirements

Experience, Skills & Knowledge

• 7+ years of experience in IT, HR technology, retail systems, or enterprise application support and delivery
• 5+ years of hands-on experience supporting, configuring, or delivering Workforce Management solutions such as UKG, Zebra, or comparable WFM platforms is preferred
• Experience managing regional or multi-country application support, enhancement delivery, or system implementation workstreams
• Strong background in integration with enterprise systems (HRIS, payroll, POS)
• Experience working with regional and global stakeholders in a matrixed environment, with the ability to manage priorities, dependencies, and escalations effectively
• Solid understanding of IT service management, change and release management, testing practices, integrations, and production support processes
• Degree in IT, Computer Science, HR Systems, or related discipline
• Key Competencies/ Attributes:
• Strong operational ownership with the ability to translate business needs into practical technology solutions
• Clear communication and stakeholder management skills, with the ability to explain technical topics to business users
• Ability to coordinate cross-functional teams, vendors, and offshore resources to deliver agreed outcomes
• Deep analytical and problem-solving skills
• Strong ownership mindset and accountability Your Next Chapter Starts Here:
• [1] RL Career Site
• [2] LinkedIn
• [3] Spring 2027 Purple Label and Polo Ralph Lauren Runway
• [4] Earnings References Visible links 1. https://careers.ralphlauren.com/CareersCorporate/SearchJobsCorporate 2. https://www.linkedin.com/company/ralph-lauren/posts/?feedView=all 3. https://www.youtube.com/watch?v=UW0L-d4lwRo&t=4s 4. https://investor.ralphlauren.com/static-files/6641194a-aa25-406e-bf54-3f92a0d53d2e