Project Manager, APAC Property Management Transformation (Fixed term contract)

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hong Kong seeks an experienced Project/Programme Manager to lead in-region delivery for a new APAC service line. You will drive end-to-end change, align with senior leaders, and manage cross-functional teams across operations, finance, technology and third parties.

The role emphasizes ownership, validated benefits, and timely execution, with focus on Cantonese exposure and regional collaboration. Hybrid working may be considered given time-zone needs.

Qualifications

• Minimum 8 years’ project or programme management experience, delivering to plan across multiple service lines.
• Experience delivering complex operational change across more than one APAC country.
• Experience translating business requirements into technical specifications and working with technology teams.

Responsibilities

• Delivery planning and execution: develop, own and manage the service line delivery plan with milestones and owners.
• Governance and reporting: maintain RAIDD log, produce weekly status and Steering Group content.
• Site-wide change management: ensure readiness and communications are built into the service line plan.
• Build a repeatable approach for later markets and align with broader programme plans.

Skills

Strategic thinking

Stakeholder management

Change management

Communication

Education

PMP certification preferred

PRINCE2 or equivalent

Tools

Excel

PowerPoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

The programme is moving from design into execution across 10 APAC countries. The Project Manager is the in-region delivery lead for one service line. The business is accountable for the change and its benefits. The Project Manager is accountable for facilitating and driving implementation: making sure every opportunity has an owner, a validated benefit, a plan and a date, and that the end-to-end change is delivered to plan.

Why this role

The programme is building the blueprint for how Property Management will operate, with APAC implementing first. Shape a model that will be used beyond APAC. Build skills in operating model design, process change, automation and benefits management. Work with senior leaders across APAC and the global business, with Steering Group visibility.

What this job involves

Delivery planning and execution Develop, own and manage the service line delivery plan: milestones, dependencies and owners. Maintain one controlled source of truth for opportunities and benefits. Coordinate delivery across operations, finance, JBS, technology and third parties. Work problems through with the business: find the root cause, shape options with the people involved, and drive the agreed resolution to closure. Escalate only where a decision is needed above the service line. Manage the implementation of the end-to-end design, including process, system and automation changes and transitions. Make sure the business requirements identified in workshops are driven into the technology solution, working with technology teams to build to the agreed requirements. Work with teams across other Property Management programmes in the region to align approaches and accelerate value.

Business ownership and validation

Work with the business to secure a named owner for each opportunity. Hold leaders to agreed actions and dates and create when they slip. Get each benefit validated by the relevant country and HR lead before reporting it as confirmed. Run in-country workshops to agree scope, owners and timelines. Make sure change management and training activity is built into the service line plan and delivered to plan. The Change Manager owns readiness and communications for the service line. Keep the service line plan aligned with the overall programme plan and the change management plan.

Governance and reporting

Run the service line cadence and issue actions and decisions. Maintain the service line Risks, Assumptions, Issues, Dependencies and Decisions (RAIDD) log. Produce weekly status and Steering Group content, with benefits reconciled to Finance. Capture lessons learned and feed continuous improvements into the programme and later markets.

OPM service line position

Main focus Deliver the Hong Kong implementation, then support other markets. Critical tasks Close data gaps that affect design decisions. Define the changes needed, build the business case, and outline the implementation and scaling approach with the programme team. Align with local change readiness and automation demand. Build a repeatable approach for later markets.

Profile emphasis

Property management operations. Hong Kong market knowledge. Cantonese an advantage.

The Candidate

The successful candidate knows how Property Management runs in APAC, has delivered change in it, and gets senior leaders to commit to owners, numbers and dates.

Required Experience

Minimum 8 years’ project or programme management experience, delivering to plan across multiple service lines. Experience delivering complex operational change across more than one APAC country. Experience of end-to-end process change across teams, systems and locations. Working knowledge of property management finance and operations. Working knowledge of automation, technology and large-scale transformation. Experience translating business requirements into technical specifications and working with technology teams to deliver them, without relying on technology being present when requirements are agreed. Influences senior stakeholders without direct authority: builds support for change and secures commitments. Willing to challenge senior leaders and hold them to account for agreed actions, dates and benefits, and to elevate when they slip. Structured problem solver: works through ambiguous, cross-functional issues to a practical solution and sees it through. Commercially astute: can build and challenge a benefits case and reconcile it with Finance. Confident communicator and facilitator: runs and presents on calls with senior and global audiences, and communicates clearly with teams on the ground. Strong planning and control skills, and advanced Excel and PowerPoint.

Ways of working

Willing to accommodate calls and communications across APAC, UK and US time zones, including early mornings or evenings. Thrives in a dynamic team: drives change, communicates progress and raises issues quickly. Willing to travel within APAC. Comfortable with dotted-line management and matrix accountability.

Desirable

Consulting, transformation office or Target Operating Model experience.

Project management certification

PMP preferred, PRINCE2 or equivalent also considered.

Change management certification

for example Prosci or APMG Change Management.

Process improvement certification

for example Lean Six Sigma Green Belt.

Multilingual

preferably Cantonese and/or Mandarin, for working with Hong Kong and China stakeholders.

JLL Leadership Capabilities

Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive Helps others - Builds relationships, actively collaborates, helps others succeed. Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient Business first - Focuses on customers and clients, business/financial acumen, JLL first Inspire - Inspire others, creates vision and strategy, energizes others

Location

On-site –Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.