Project Engineer (Genesys Cloud, Kubernetes, DevOps, Contact Center)

Classy Wheeler Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

A leading technology provider in Hong Kong is seeking a qualified candidate to implement and support comprehensive Contact Center solutions. Responsibilities include deploying telephony solutions, managing Genesys platforms, and designing cloud infrastructure. The ideal candidate should have 1-3 years of experience in relevant fields, with proficiency in Microsoft Azure or AWS. Strong troubleshooting skills and professional communication in English, Cantonese, and Mandarin are essential. This is a permanent position based in North Point.

Qualifications

• 1-3 years of experience in Contact Center, Voice, or Enterprise Telephony environments.
• Proficient with Microsoft Azure or AWS, focusing on cloud services.
• Knowledge of containerization tools like Docker and Kubernetes.

Responsibilities

• Implement and support Contact Center solutions.
• Deploy and troubleshoot telephony solutions.
• Manage Genesys platforms and cloud infrastructure.

Skills

Contact Center solutions

Technical troubleshooting

Microsoft Azure

Amazon Web Services

Kubernetes

Education

Diploma or Degree in Computer Science, Information Technology, Engineering

Tools

Docker

Azure DevOps

GitHub Actions

Jenkins

Job description

Client Description

Company Description: A leading provider of communication and customer engagement technology solutions, specializing in digital transformation and omnichannel implementations for enterprise clients.

Location: North Point
Nature: Permanent

Job Description

• Implement and support comprehensive Contact Center solutions, including routing, Interactive Voice Response, Computer Telephony Integration, and omnichannel platforms.
• Deploy, configure, and troubleshoot Session Initiation Protocol telephony, Voice over Internet Protocol, and Session Border Controllers using AudioCodes technology.
• Manage and maintain Genesys platforms, including Genesys Engage, PureConnect, and Genesys Cloud Customer Experience solutions.
• Design and deploy cloud-based infrastructure and containerized applications using Microsoft Azure, Amazon Web Services, and Kubernetes clusters.
• Conduct System Integration Testing, User Acceptance Testing, and performance validation to ensure system reliability and successful failover.
• Prepare detailed technical documentation, including system designs, test cases, change plans, and as-built documents.
• Collaborate with Solution Architects and Project Managers to provide technical input for project planning and client meetings.
• Deliver post-implementation support, troubleshooting, and vendor coordination to ensure smooth system transitions.

Job Requirements

• Possess one to three years of professional experience in Contact Center, Voice, or Enterprise Telephony environments.
• Demonstrate hands‑on proficiency with Microsoft Azure or Amazon Web Services, including Identity and Access Management, networking, and Application Programming Interface gateways.
• Maintain technical knowledge of containerization tools such as Docker and Kubernetes orchestration.
• Familiarity with Continuous Integration and Continuous Deployment tools, such as Azure DevOps, GitHub Actions, or Jenkins, is highly preferred.
• Hold a Diploma or Degree in Computer Science, Information Technology, Engineering, or a related technical field.
• Display strong troubleshooting abilities and the capacity to communicate effectively in a customer‑facing role.
• Maintain professional proficiency in spoken and written English, Cantonese, and Mandarin.
• Demonstrate a solid understanding of Windows and Linux operating systems along with Structured Query Language Server or Oracle databases.