Product Manager, Samsung Care+

Delken Group Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Delken Group Limited seeks a Product Manager for Samsung Care+ to define and execute the product strategy, ensuring alignment with business goals and high customer satisfaction.

You will conduct market research, prioritize features, and work with marketing, sales and support to drive growth while collaborating with external partners on platform development and business models. KPI tracking and regulatory compliance are integral to the role.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Customer service or related fields.
• At least 3 years’ experience in product management or customer relationship management, preferably in tech or consumer electronics.
• Proven ability to translate customer needs into actionable product features.
• Experience in developing and executing product strategies that drive business growth.
• Strong communication skills in English and Chinese.

Responsibilities

• Define and execute the product strategy for Samsung Care+, aligning with business goals and customer expectations.
• Develop and manage customer satisfaction and loyalty programs; facilitate cross-brand collaborations.
• Conduct market research to identify trends, needs, and competitive landscape for informed decisions.
• Prioritize features and enhancements based on feedback and business priorities.
• Collaborate with marketing, sales and customer support to drive product success and improvements.
• Work with external partners to develop and optimize Samsung Care+ platforms and business models.
• Define and track KPIs to measure success and support data-driven decisions.
• Gather customer feedback to identify areas for improvement and innovation while ensuring regulatory compliance.

Skills

Product management

Customer relationships

Market research

Data analysis

Cross-functional leadership

English & Chinese

Education

Bachelor's degree

Job description

Our client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy:

Product Manager, Samsung Care+

Responsibilities:

• Define and execute the product strategy for Samsung Care+, ensuring it aligns with the overall business goals and customer expectations
• Develop new and enhance existing customer satisfactions and loyalty programs, facilitate cross brand collaborations to uplift customers satisfaction and loyalty.
• Conduct market research to identify trends, customer needs, and competitive landscape to inform product decisions
• Develop and manage the product details, prioritizing features and enhancements based on customer feedback and business priorities
• Work closely with marketing, sales, customer support team to ensure product sales, satisfaction and ongoing improvements
• Work with external parties to develop and facilitate the Samsung Care+ and sell out platforms in financial and business model perspective
• Define and track key performance indicators (KPIs) to measure product success and drive data-driven decision-making
• Gather and analyze customer feedback to identify areas for improvement and innovation within the Samsung Care+ program and other sell out platform
• Ensure the product complies with relevant local regulations

Requirements:

• Bachelor's degree in Business Administration, Marketing, Customer service or related fields.
• At least 3 years’ experience in product management or customer relationship management, preferably in the technology, telecom or consumer electronics industry
• Proven ability to understand customer needs and translate them into actionable product features
• Demonstrated experience in developing and executing product strategies that drive business growth
• Excellent verbal and written communication skills, with the ability to present complex ideas clearly to diverse audiences
• Strong analytical skills to interpret data, identify trends, and make informed decisions
• Ability to lead cross-functional teams and inspire collaboration to achieve common goals
• Experience with subscription-based services or protection plans, customer relationship and service are a plus
• Proficient in English and Chinese is required

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