Product Manager, eCommerce Solutions

Global Payments; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Global Payments is seeking a Product Manager for eCommerce Solutions to shape the future of online payments for SMBs across Asia. You will translate regulation into practical product features, drive platform initiatives with gateways, compliance tools and data insights to improve approvals, conversions and merchant outcomes.

You’ll collaborate with global platform teams, risk, technology and sales to deliver compliant, high-performing eCommerce acceptance across six markets, balancing merchant

Qualifications

• 5+ years in payments product management or delivery with strong card-not-present experience.
• Ability to interpret scheme bulletins and translate them into platform, operational and merchant actions.
• Hands-on knowledge of gateways, checkout, EMV 3DS, tokenization, fraud tools, APIs and alternative payment methods.
• A record of delivering compliance or regulatory initiatives to fixed dates.
• Strong analytical, technical, written and stakeholder-management capability in a global matrix environment.

Responsibilities

• Card-scheme and regulatory mandate assessment, prioritization and delivery across the Asia SMB eCommerce portfolio.
• Practical compliance solutions delivered through platforms and partner integrations with minimal merchant disruption.
• Payment performance, including approval rates, false declines, authentication abandonment, fraud and chargeback outcomes.
• Data-led improvements to authentication, tokenization, credentials, retries, authorization data and issuer performance.
• Clear stakeholder education, regional advocacy and collaboration with global platform owners.

Skills

Payments product management

Card-not-present experience

Data-driven decision making

Stakeholder management

Regulatory/compliance interpretation

Tools

Gateways

Checkout systems

EMV 3DS

Tokenization

APIs

Fraud tools

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Product Manager, eCommerce Solutions to join our evolving Product team and help shape the future of commerce for small and medium businesses across Asia.

Our merchants depend on us to make online acceptance work without needing to become payments specialists. You will turn scheme mandates and regulatory change into working product, keep the portfolio compliant, and use payment data to improve approval rates, conversion and merchant outcomes. You will work across six markets with global platform teams, schemes, gateways, processors, Risk, Compliance, Technology, Sales and Operations.

What you’ll own

• Card-scheme and regulatory mandate assessment, prioritization and delivery across the Asia SMB eCommerce portfolio.
• Practical compliance solutions delivered through platforms and partner integrations with minimal merchant disruption.
• Payment performance, including approval rates, false declines, authentication abandonment, fraud and chargeback outcomes.
• Data-led improvements to authentication, tokenization, credentials, retries, authorization data and issuer performance.
• Clear stakeholder education, regional advocacy and collaboration with global platform owners.

What you’ll bring

• 5+ years in payments product management or delivery with strong card-not-present experience.
• Ability to interpret scheme bulletins and translate them into platform, operational and merchant actions.
• Hands-on knowledge of gateways, checkout, EMV 3DS, tokenization, fraud tools, APIs and alternative payment methods.
• A record of delivering compliance or regulatory initiatives to fixed dates.
• Strong analytical, technical, written and stakeholder-management capability in a global matrix environment.

About the team

Our inclusive and global teams win together every day. You’ll work with experienced payments specialists across Asia and global platform teams, with the opportunity to influence how compliant, high-performing eCommerce acceptance is delivered for SMB merchants across the region.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We are curious and innovative, take accountability for outcomes, empower each other to make decisions and work together to deliver impact.

Does this sound like you? Then you sound like a Globalpayer.