Product Manager, eCommerce Payments & Compliance

Global Payments; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Global Payments in Hong Kong is seeking a Product Manager, eCommerce Solutions to drive compliance, payment feature delivery and SMB-friendly solutions across our merchant network. You will translate card scheme changes into product capabilities, manage timelines, and ensure PCI DSS compliance for eCommerce acceptance.

You will collaborate with global platform teams, leverage REST APIs and tokenization, optimize authorization flows, reduce fraud, and improve merchant approval rates in an agile

Qualifications

• 5+ years of payments product management or delivery experience in card-not-present (CNP) environments.
• Deep understanding of card scheme mandates and compliance requirements with the ability to interpret scheme bulletins and assess impacts on platforms and merchant portfolios.
• Hands-on knowledge of the eCommerce payments ecosystem, including payment gateways, hosted and embedded checkouts, EMV 3DS, tokenization, fraud prevention tools, and alternative payment methods.
• Proven track record of delivering compliance and regulatory initiatives to fixed deadlines, including authentication, tokenization, fraud monitoring programs, and PCI DSS compliance.
• Strong technical and operational capabilities, including SMB and partner-led distribution experience, independent stakeholder management, familiarity with REST APIs and basic SQL, and experience in agile delivery environments.

Responsibilities

• Own compliance and mandate delivery by tracking card scheme and regulatory changes, translating requirements into product features, managing implementation timelines, and ensuring PCI DSS compliance for eCommerce acceptance.
• Design seamless compliance solutions for SMBs, delivering requirements through the platform and partner integrations while minimizing effort and disruption for merchants.
• Drive payment performance and conversion by improving approval rates, reducing false declines and authentication abandonment, and managing fraud and chargeback ratios.
• Analyze payment data and optimize authorization outcomes, using insights to enhance exemption strategies, token management, credential updates, retry logic, and issuer performance.
• Act as the compliance and payments subject matter expert, educating stakeholders on scheme changes, advocating for SMB merchant needs, collaborating with global platform teams, and evaluating emerging payment models and industry trends.

Skills

Payments product management

CNP payments

Regulatory & compliance

REST APIs

SQL basics

Agile delivery

Tools

Payment gateways

Tokenization

Job description

Global Payments in Hong Kong is seeking a Product Manager, eCommerce Solutions to drive compliance, payment feature delivery and SMB-friendly solutions across our merchant network. You will translate card scheme changes into product capabilities, manage timelines, and ensure PCI DSS compliance for eCommerce acceptance.

You will collaborate with global platform teams, leverage REST APIs and tokenization, optimize authorization flows, reduce fraud, and improve merchant approval rates in an agile