Product Director Document Intelligence

HSBC; Hong Kong; On-site; HKD 4,000,000 - 8,000,000; Full time

Job summary

HSBC is seeking a Product Director for Document Intelligence to own strategy, roadmap and go-to-market for enterprise document processing capabilities. You will shape reusable solutions across Document Studio and related platforms, partnering with Group AI Platform to deliver measurable business value.

You will lead cross-functional teams, drive adoption, and ensure governance, privacy and responsible AI across the product lifecycle in a major global bank.

Qualifications

• Significant product leadership owning an enterprise AI, data, automation, document-processing or workflow platform.
• Experience positioning enterprise capabilities and building demand through business engagement.
• Track record securing sponsorship and converting pilots into live deployments at scale.
• Strong understanding of intelligent document processing including ingestion, OCR, classification, extraction & workflows.
• Apply AI to automate end-to-end document processing using LLMs, OCR and RAG capabilities.
• Translate user and process insights into reusable capabilities and roadmaps.

Responsibilities

• Own the vision, target experience and sequenced roadmap for enterprise Document Intelligence.
• Establish a single intake process to assess value and route demand.
• Lead internal commercialisation and define priority business segments to build demand.
• Partner with value streams to define problems, baselines and value hypotheses.
• Convert pilots into sustained adoption by embedding solutions into live workflows.
• Prioritise reusable document capabilities and ensure consumption via APIs and integrations.
• Set boundaries between enterprise platform and value streams and steer reuse decisions.
• Set evaluation criteria across accuracy, latency, resilience, cost and outcomes.
• Embed privacy, security, records, model risk, explainability and responsible AI in the lifecycle.
• Track demand conversion and validated benefits with evidence to guide investment.

Skills

Product leadership

Enterprise AI

Strategy & roadmap

Commercialisation

Stakeholder management

Cross-functional collaboration

Privacy & security awareness

Document processing knowledge

API & integration understanding

Tools

APIs

Orchestration

Model services

RAG

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our GCIO organisation plays a critical role for the bank. This team partners with our businesses to build the platforms, systems, and products that our customers use every day. This team keeps people’s money and data safe, and is at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking an experienced professional to join our team in the role of Product Director Document Intelligence.

The Role

As Product Director, Document Intelligence, you’ll own the strategy, roadmap, internal commercialisation and outcomes for HSBC’s enterprise Document Intelligence proposition. You’ll turn reusable document-processing capabilities into clear offerings that businesses understand, choose and adopt—defining compelling value propositions, building demand and converting pilots into sustained adoption and measurable business value. Your focus is to help teams ingest, understand and act on information in documents at scale. Reporting to the Group Head of Product, Enterprise-wide AI Tooling & Digital Experience, you’ll partner closely with Group AI Platform and value stream teams to shape a coherent enterprise proposition spanning Document Studio and other document-processing capabilities. Success means one clear strategic destination for common capabilities that reduces duplication while supporting genuinely specialised business requirements. You’ll lead the internal go-to-market approach, build a prioritised pipeline of high-value, document-heavy use cases and establish clear paths from discovery through onboarding to scaled adoption. You’ll also ensure the proposition meets Group expectations for accuracy, resilience, capacity and economics, with transparent measures of performance, consumption and business value.

What you'll be doing

• Own the vision, target experience and sequenced roadmap for enterprise Document Intelligence, balancing priorities, dependencies and economics
• Establish a single intake process to assess value, reuse potential, capability fit, controls and effort and route demand via self-service, co-build or higher-touch delivery
• Lead internal commercialisation, defining priority business segments, compelling value propositions and targeted engagement plans to build demand and a pipeline of high-value document-heavy use cases.
• Partner with value streams to define problems, baselines and value hypotheses then validate feasibility early.
• Convert successful pilots into sustained adoption by embedding solutions into live workflows, establishing repeatable onboarding paths and coordinating communications, training and change.
• Prioritise reusable document capabilities and ensure consumption through interfaces, APIs and integrations with Group AI Platform, model services, RAG, Agent Hub, orchestration and downstream systems
• Set boundaries and decision rights between the enterprise platform and value streams and steer reuse, co-build, extend or retire decisions using evidence
• Set evaluation and acceptance criteria across accuracy, latency, resilience, cost and user outcomes and embed human review and feedback loops
• Embed privacy, security, records, model risk, explainability, accessibility, auditability and responsible AI requirements into the product lifecycle
• Track demand conversion, sustained adoption, service performance and unit economics, working with value streams to validate realised benefits and use the evidence to guide further investment and expansion.

What we're looking for

• Bring significant product leadership experience owning an enterprise AI, data, automation, document-processing or workflow platform from strategy and through scaled adoption and commercialisation
• Demonstrate experience positioning enterprise capabilities, developing compelling value propositions and building demand through targeted business engagement.
• Show a track record of securing business sponsorship and converting high-value opportunities and successful pilots into live deployments, sustained adoption and repeatable rollout across teams.
• Show strong understanding of intelligent document processing including ingestion, OCR, classification, extraction, configuration, evaluation, human review and downstream workflow integration
• Apply AI to automate end-to- end document processing including LLMs, intelligent OCR, retrieval-augmented generation (RAG) and agentic document-processing workflows
• Translate user and process insight into reusable capabilities, roadmaps and sustained adoption across document-heavy journeys
• Make disciplined platform convergence decisions across internal and third-party capabilities, including reuse, build, buy, extend and retire choices
• Demonstrate technical and architectural credibility across APIs, orchestration, model and prompt lifecycle, evaluation, observability, release controls and integrations
• Deliver products in large regulated organisations with privacy, security, records, auditability, responsible AI and human accountability built in
• Build credible investment cases, assess delivery and operating economics, and work with business owners to validate realised benefits and inform decisions to scale, refine or stop.
• Influence and align senior stakeholders across business, operations, product and technology teams across geographies

Building HSBC's Document Intelligence proposition

This role gives you the platform to shape how HSBC understands and uses document-based information across the enterprise. You’ll create reusable capabilities that help teams move faster from discovery to adoption without duplicating common solutions. You’ll work across product, engineering, architecture, operations and control partners to embed quality, controls and measurable outcomes into the full lifecycle. If you want to set the direction for Document Intelligence across a global regulated organisation we’d like to hear from you.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.