Process Management Manager

China Telecom Global; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

China Telecom Global is seeking a Process Optimization Manager to lead end-to-end process transformation across the organization. You will identify issues, drive root-cause analyses, and implement improvement plans with measurable outcomes.

The role requires 3+ years of experience in process management, familiarity with AI-driven transformations, and strong stakeholder collaboration skills. Mandarin and English fluency is expected; telecom background is a plus.

Qualifications

• Bachelor’s degree or above in business, management, data analytics, computer science, or related fields.
• 3+ years of relevant work experience; telecom experience preferred.
• Experience in end-to-end process management and process system development.
• Experience leading transformation projects and change management.
• Familiarity with AI use cases in process management; data analysis skills.

Responsibilities

• Manage end-to-end process issues from identification to resolution with root cause analysis.
• Review and summarize recurring process issues; produce analytical reports for optimization.
• Lead company-wide process optimization projects; coordinate sub-project managers and stakeholders.
• Organize and deliver training on process management and standardized methodologies.
• Review and update process documentation; define responsibilities and process rules.
• Develop process performance indicators and evaluation frameworks; drive corrective actions.
• Ensure the process management system aligns with business development and is continuously improved.

Skills

Root cause analysis

Process mapping

Process diagnosis

Process reengineering

End-to-end process management

AI in process management

Change management

Cross-team coordination

Stakeholder management

MS Office (Excel, PowerPoint)

Fluent English & Chinese (Mandarin)

Education

Bachelor's degree or above in business/admin/CS/telecom/data analytics

Certifications: PMP, Process Management Professional, Data Analysis, Change Management

Tools

Excel

PowerPoint

Job description

• Manage end-to-end process issues, from identification to resolution, by conducting root cause analysis, developing improvement plans, and ensuring effective implementation
• Review and summarize recurring process issues; produce analytical reports to support process optimization and drive improvements to meet efficiency targets
• Lead company-wide process optimization projects by coordinating sub-project managers, defining transformation objectives, solutions, and plans, and managing stakeholders, resources, and risks. Ensure project progress, track implementation outcomes, and conduct project reviews
• Organize and deliver training on process management; establish standardized methodologies to enhance overall organizational process management capabilities
• Review and update process documentation at all levels, clearly defining responsibilities and rules for each stage of the process
• Contribute to the development of process performance indicators and evaluation frameworks; drive responsible departments to complete process optimization and corrective actions
• Ensure the process management system aligns with the company’s business development needs and is continuously improved

Qualifications:

• Bachelor’s degree or above; majors in business administration, management, data analytics, computer science, telecommunications, supply chain, finance, or related disciplines are preferred
• At least 3 years of relevant work experience; candidates with experience in the telecom will be preferred
• Proficiency in process mapping, process diagnosis, process reengineering, and process system development, with experience in end-to-end process management
• Hands-on experience leading or playing a key role in process transformation projects; familiarity with the full lifecycle of transformation initiatives, including research and analysis, solution design, change management, cross-team coordination, and post-project review
• Capability in applying AI to process management, including identifying and structuring AI use cases based on business pain points, driving intelligent transformation, and enhancing process automation
• Relevant certifications such as PMP, Process Management Professional, Data Analysis, or Change Management are preferred
• Proficiency in Microsoft Office applications, including Excel and PowerPoint
• Fluency in both Chinese (Mandarin) and English

All data supplied will be kept in strict confidence and will be used for employment-related purposes. We may transfer such data to any agent, contractor or third party who provides services to us with respect to matters relating to your application. Only short-listed candidates will be contacted.