Private Banking Client Service Trainer & Coach

DBS Bank

Hong Kong

On-site

HKD 360,000 - 540,000

Full time

14 days+

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Job summary

DBS Bank is seeking a Training Lead for Client Service Management to build and deliver comprehensive ARM training across onboarding, investments, cross-border, and digital support. You will design high-impact sessions, coach ARMs on KYC, banking products, and regulatory requirements, and drive a service-oriented mindset to elevate client servicing.

Ideal candidates have 3–5 years in private banking ARMs, strong facilitation skills, and familiarity with Avaloq and Microsoft Office.

Qualifications

Bachelor's degree in Business Studies, Finance, Economics, or related discipline.
3–5 years of ARM experience in a private bank setting.
Experience in learning design, facilitation, coaching, or consulting is valuable.

Responsibilities

Assist in developing comprehensive training curriculum for ARMs across Onboarding, Investment, Cross Border, Service Administration, Retail, and Digital support.
Design and deliver high-impact learning experiences to improve ARM effectiveness and confidence.
Conduct training sessions for technology rollouts and process changes for ARMs.
Represent ARMs in bank forums and coach ARMs on KYC, products, regulatory requirements, and risk practices.
Develop a client service mindset and ensure ARMs provide best-in-class servicing.