Private Banking Client Service Trainer & Coach

DBS Bank Ltd; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Job summary

DBS Bank is seeking a Training Lead for Client Service Management to build and deliver comprehensive ARM training across onboarding, investments, cross-border, and digital support. You will design high-impact sessions, coach ARMs on KYC, banking products, and regulatory requirements, and drive a service-oriented mindset to elevate client servicing.

Ideal candidates have 3–5 years in private banking ARMs, strong facilitation skills, and familiarity with Avaloq and Microsoft Office.

Qualifications

• Bachelor's degree in Business Studies, Finance, Economics, or related discipline.
• 3–5 years of ARM experience in a private bank setting.
• Experience in learning design, facilitation, coaching, or consulting is valuable.

Responsibilities

• Assist in developing comprehensive training curriculum for ARMs across Onboarding, Investment, Cross Border, Service Administration, Retail, and Digital support.
• Design and deliver high-impact learning experiences to improve ARM effectiveness and confidence.
• Conduct training sessions for technology rollouts and process changes for ARMs.
• Represent ARMs in bank forums and coach ARMs on KYC, products, regulatory requirements, and risk practices.
• Develop a client service mindset and ensure ARMs provide best-in-class servicing.

Skills

Excellent communication

Leadership and coaching

Analytical and problem-solving

Client-centric servicing

Time management

Risk awareness

Integrity and ethics

Education

Bachelor's degree in Business Studies/Finance/Economics

Tools

Avaloq

Microsoft Office

Job description

DBS Bank is seeking a Training Lead for Client Service Management to build and deliver comprehensive ARM training across onboarding, investments, cross-border, and digital support. You will design high-impact sessions, coach ARMs on KYC, banking products, and regulatory requirements, and drive a service-oriented mindset to elevate client servicing.

Ideal candidates have 3–5 years in private banking ARMs, strong facilitation skills, and familiarity with Avaloq and Microsoft Office.