Private Banking Client Experience Lead

Chase Bank; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

JPMorgan Chase in Hong Kong is seeking an Associate in the Client Service Team to serve as the primary contact for Private Bank clients. You will support Bankers and Investors by collaborating with product specialists and operations to deliver a seamless, end-to-end client experience across the Private Bank product suite.

The role requires strong English, Cantonese and Mandarin communication, a client-focused mindset, and a disciplined approach to risk and controls in money transfers, securities

Qualifications

• 7+ years' experience in client service and/or relationship management support within private banking.
• HKMA-registered to conduct SFC Regulated Activities Type 1, Type 4 and Type 9.
• Strong knowledge of private banking products and related operational processes.
• Strong risk and controls mindset with attention to money transfers, securities transfers, credit, and transactional services.
• Strong interpersonal, written and verbal communication skills in English, Cantonese and Mandarin.

Responsibilities

• Act as the primary contact for external clients and internal partners for day-to-day account administration and servicing.
• Provide proactive, personalized support for transaction processing (deposits, loans, asset transfers, cash products).
• Support account maintenance requests and ensure documentation meets standards.
• Proactively engage clients to support digital adoption.
• Assist Bankers in credit facility execution and client campaigns as needed.
• Drive process improvements to enhance efficiency and client experience.

Skills

Client service

Relationship management

Multilingual communication

Attention to detail

Adaptability

Job description

JPMorgan Chase in Hong Kong is seeking an Associate in the Client Service Team to serve as the primary contact for Private Bank clients. You will support Bankers and Investors by collaborating with product specialists and operations to deliver a seamless, end-to-end client experience across the Private Bank product suite.

The role requires strong English, Cantonese and Mandarin communication, a client-focused mindset, and a disciplined approach to risk and controls in money transfers, securities