Priority Banking Client Success Specialist

Standard Chartered Bank (Hong Kong) Ltd; Hong Kong; On-site; HKD 290,000 - 469,000; Full time

Job summary

Standard Chartered Bank (Hong Kong) Ltd is seeking a Priority Banking professional to assist the Senior Branch Operation & Service Manager and the Relationship Manager. You’ll help manage daily Priority Banking operations, ensure compliance with office rules and controls, and support efforts to deliver high‑quality service to customers while identifying sales opportunities.

The role involves data tracking, system input, and cross-selling to grow business.

Qualifications

• Experience in customer service
• Familiarity with AML policies and procedures

Responsibilities

• Assist Senior Branch Operation & Service Manager to supervise Priority Banking Team operations.
• Ensure daily operations adhere to branch controls and procedures.
• Support Relationship Manager to deliver high‑quality service and identify sales opportunities.
• Conduct sales and service monitoring by maintaining data tracking and system input.
• Conduct sales activities via cross-selling and prospecting lists.
• Assist in regulatory compliance and monitoring for suspicious activity.

Skills

Anti-money Laundering policies

Customer interaction

Understanding customer needs

Customer support policies

Job description

Standard Chartered Bank (Hong Kong) Ltd is seeking a Priority Banking professional to assist the Senior Branch Operation & Service Manager and the Relationship Manager. You’ll help manage daily Priority Banking operations, ensure compliance with office rules and controls, and support efforts to deliver high‑quality service to customers while identifying sales opportunities.

The role involves data tracking, system input, and cross-selling to grow business.