Principal, Client Value & Retention Strategy

aia; Hong Kong; On-site; HKD 800,000 - 1,100,000; Full time

Job summary

AIA in Hong Kong is looking for a seasoned professional specializing in customer retention and experience. This role focuses on enhancing client relationships, developing retention strategies, and fostering collaboration across various teams.

The ideal candidate will bring over 12 years of relevant experience, with a strong managerial background and a deep understanding of the financial services sector. Proficiency in English is required, and knowledge of Chinese is advantageous.

Qualifications

• 12+ years of experience in business strategy or customer retention.
• Minimum 5 years of managerial experience in financial services.
• Fluency in English, proficiency in Chinese is a plus.

Responsibilities

• Enhance customer retention and client experience.
• Develop retention programs and design frameworks.
• Foster cross-functional collaboration across teams.

Skills

Customer retention

Business strategy

Stakeholder management

Problem-solving

Presentation skills

Education

University degree in business or related fields

Job description

AIA in Hong Kong is looking for a seasoned professional specializing in customer retention and experience. This role focuses on enhancing client relationships, developing retention strategies, and fostering collaboration across various teams.

The ideal candidate will bring over 12 years of relevant experience, with a strong managerial background and a deep understanding of the financial services sector. Proficiency in English is required, and knowledge of Chinese is advantageous.