Senior Pension & Governance Case Advisor

aia; Hong Kong; On-site; HKD 400,000 - 500,000; Full time

Job summary

AIA in Hong Kong is seeking a dedicated professional to contribute to customer outcomes by delivering exceptional service and support. The role involves end-to-end case administration, ensuring compliance and resolving issues effectively. Applicants should possess a university degree, at least 5 years of customer service experience, and proficiency in both Chinese and English.

This position emphasizes teamwork and communication, as well as a strong focus on customer satisfaction and operational excellence.

Qualifications

• Minimum 5 years customer services/operations experience.
• Proficient in both spoken and written Chinese and English.
• Self-motivated and customer oriented.

Responsibilities

• Execute end-to-end case handling in accordance with regulatory requirements.
• Support delivery of service excellence through accurate and timely case handling.
• Maintain effective communication with clients for issue resolution.

Skills

Customer service orientation

Detail oriented

Communication skills

Team player

Education

University graduate preferred

Job description

AIA in Hong Kong is seeking a dedicated professional to contribute to customer outcomes by delivering exceptional service and support. The role involves end-to-end case administration, ensuring compliance and resolving issues effectively. Applicants should possess a university degree, at least 5 years of customer service experience, and proficiency in both Chinese and English.

This position emphasizes teamwork and communication, as well as a strong focus on customer satisfaction and operational excellence.