Prime Brokerage Client Support Analyst - Investment Bank

Michael Page (Hong Kong); Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Job summary

Michael Page (Hong Kong) seeks a Prime Brokerage Client Support Analyst to manage daily swap trade allocations, breaks, and cash trade matching and settlement, ensuring SLAs are met and risks are controlled.

You will collaborate with global teams, support process improvements, and maintain robust controls while escalating issues promptly. Strong Excel/VBA skills are desirable.

Qualifications

• University degree or higher in a relevant field.
• Experience in Financial Services Operations, Prime Brokerage, Equities, Fixed Income, or Securities Operations is preferred.
• Proven client servicing with strong stakeholder management.

Responsibilities

• Manage daily client-related operational activities including trade allocations, amendments, reporting and inquiries within service levels.
• Monitor and resolve trade allocation and settlement breaks promptly.
• Collaborate with global stakeholders and cross-functional teams to address client requirements.
• Participate in process improvements, system enhancements, and change projects.
• Support risk controls and strengthen procedures with management.

Skills

Client servicing

Stakeholder management

Attention to detail

Analytical skills

Interpersonal skills

English communication

Education

Bachelor's degree in Finance or related field

Tools

Microsoft Excel

VBA

Macros

Job description

• Investment Bank
• Prime Brokerage Support

About Our Client

Excellent opportunity to join leading Investment Bank as Prime Brokerage Client Support Analyst - Managing daily swap trade allocations & breaks, as well as cash trade matching & settlement.

Job Description

• Manage daily client-related operational activities, including trade allocations, amendments, reporting, and client inquiries, ensuring all tasks are completed within agreed service levels.
• Monitor and resolve trade allocation and settlement breaks in a timely manner.
• Partner with global stakeholders and cross-functional teams to address client requirements and resolve issues effectively.
• Participate in process improvement initiatives, system enhancements, and operational change projects.
• Work closely with team leaders and management to strengthen controls, enhance procedures, and maintain a robust risk framework.
• Identify, escrow, and manage operational risks and control issues in a timely manner.

The Successful Applicant

• Degree holder with experience in Financial Services Operations, preferably within Prime Brokerage, Equities, Fixed Income, or Securities Operations.
• At least 1+ year of relevant experience - Proven client servicing experience with strong stakeholder management skills.
• Excellent verbal and written communication skills in English; Chinese language skills are advantageous but not required.
• High attention to detail with strong numerical and analytical skills.
• Strong interpersonal skills with the ability to build effective working relationships across local and global teams.
• Advanced Microsoft Excel skills; VBA or macro experience would be a plus.

What's on Offer

• Investment Bank