Premier Agency Development, Senior Analyst

AIA Australia; Hong Kong; On-site; HKD 140,000 - 210,000; Full time

Job summary

AIA Australia is seeking a Business Analyst to drive agency initiatives and support PAD projects in Hong Kong, contributing to customer-focused outcomes and sustainable growth for customers and communities.

Role requires 1–3 years of business analysis experience, strong communication in English and Chinese, and collaboration across departments to improve the customer journey and overall agency performance.

Qualifications

• Bachelor's degree or above in Business/Finance/Economics.
• Minimum 1–3 years of experience in business analysis.
• Preferable experience in insurance/banking/wealth management.
• Strong English and Chinese communication; Mandarin is an advantage.
• Proficient in MS Word, Excel, and Chinese word processing.

Responsibilities

• Drive and motivate agency to achieve business targets through marketing/ incentive initiatives.
• Support PAD projects, events & initiatives.
• Prepare and conduct presentations to communicate PAD information to agency force.
• Monitor agency production progress and prepare regular performance reports for management.
• Provide professional service to agency and liaise with internal departments to resolve issues.
• Handle agency inquiries and provide timely responses.
• Embed a customer-first mindset and end-to-end ownership to improve the customer journey.

Skills

Business Analysis

Communication

MS Word

MS Excel

Education

Bachelor's degree or above

Tools

MS Word

Excel

Chinese word processing

Job description

• Min. 1 - 3 yrs of experience in business analysis
• Create connections that move people and business
• Preferable to have exp

Create connections that move people and business forward.

At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.

Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.

About the Role

Drive and motivate agency to achieve business target through implementation/ execution of marketing/ incentive initiatives and provide support to intermediate and agency force. Also, to support PAD projects, events & initiatives.

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Roles and Responsibilities

Business Planning

• Assist Session Head to formula business plan to engage & uplift agency force’s competencies and to drive their activity and productivity
• Implement and promote PAD strategy, initiatives & events through collaboration with various departments, especially BTDD & ABDD Zone, as well as agency force to achieve business target
• Support agency/ company events from planning to execution
• Prepare and conduct presentation to communicate company / PAD information to agency force
• Monitor and review the agency production progress and follow-up with intermediate
• Produce regular reports on agency contest and performance for agency and management review

Agency Support

• Provide professional service and support to agency, and liaise with internal departments to resolve complicated issues
• Handle agency enquiries and provide accurate and timely response

Other Responsibilities

• Perform other responsibilities and duties assigned by supervisor to meet operational and/ or other requirements

Minimum Job Requirements

• Degree or above, preferably in Business / Finance / Economics
• Minimum 1 - 3 years of experience in business analysis
• Preferable to have experience in insurance/ banking/ other wealth management industry
• Self-motivated, independent, strong learning ability, sense of responsibility and good teamwork skills
• Good command of spoken and written English and Chinese, Mandarin is an advantage
• Conversant in MS Word applications including Word, Excel, and Chinese word processing
• The incumbent is required to obtain relevant license if the job involves in regulated activities.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.