Pre-Sales Engineer: Access Control & Cloud Solutions

Jobtailor; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Jobtailor is seeking an experienced pre-sales engineer to support sales teams across Hong Kong and APAC. You will qualify opportunities, document customer needs, and present HID-based solutions including access control, credentials, and cloud connectivity.

Responsibilities include delivering product demonstrations, maintaining demo environments, and training partners and end users. Travel across Asia Pacific is required; Cantonese, Mandarin, and English fluency is essential.

Qualifications

• Bachelor’s degree in a technical discipline or equivalent industry experience.
• Typically 2–4 years of experience in pre-sales engineering, technical consulting, systems engineering, or related roles.
• Experience in physical security, access control, identity solutions preferred.
• Proficiency with Windows OS and Office 365 (Word, Excel, PowerPoint, Visio).
• Strong networking fundamentals: TCP/IP, switching, VLAN, DNS, VPN.
• Fluent Cantonese, Mandarin Chinese, and English.
• Willing to travel across Asia Pacific as required.
• Eligible to work in Hong Kong SAR.

Responsibilities

• Support account managers and channel partners in qualifying opportunities and progressing customer discussions
• Conduct requirements discovery for standard opportunities and document customer needs
• Prepare and present solution recommendations using established HID architectures and best practices
• Support technical discussions on access control, credentials, readers, controllers, mobile access, cloud connectivity, and identity-related solutions
• Escalate complex solution design topics to senior Sales Engineering resources
• Deliver product presentations and standard demonstrations to customers, partners, and consultants
• Maintain demo equipment and prepare demo environments for events and customer meetings
• Support trade shows, partner events, customer seminars, and internal enablement sessions
• Provide technical training for system integrators, distributors, consultants, and end users
• Support partner onboarding and explain HID solution positioning and technical requirements
• Share deployment guidance and best practices with partners and customers
• Assist with RFIs, RFPs, tenders, compliance matrices, and technical proposal content
• Review standard system designs and identify gaps, risks, and follow-up questions
• Support proof-of-concept and pilot activities under senior engineer guidance
• Respond to pre-sales technical questions and route unresolved issues through support channels
• Collect customer feedback, competitive information, and field requirements for Sales Engineering leadership
• Collaborate with Product Management, Product Marketing, Engineering, Technical Support, sales, consultants, distributors, system integrators, and strategic customers
• Support Hong Kong, Macau, mainland China, and other North Asia / Asia Pacific markets as assigned
• Report to the Sales Engineering Director based in Hong Kong

Skills

Pre-Sales Engineering

Technical Consulting

Access Control Systems

Cloud Connectivity

Fluent Cantonese, Mandarin Chinese, as

Education

Bachelor's degree in technical field

Tools

Windows OS

Office 365

Visio

CCTV Systems

Intrusion Detection

PSIM

Job description

Jobtailor is seeking an experienced pre-sales engineer to support sales teams across Hong Kong and APAC. You will qualify opportunities, document customer needs, and present HID-based solutions including access control, credentials, and cloud connectivity.

Responsibilities include delivering product demonstrations, maintaining demo environments, and training partners and end users. Travel across Asia Pacific is required; Cantonese, Mandarin, and English fluency is essential.