Policy Owner Service, Principal

AIA; Hong Kong; On-site; HKD 1,200,000 - 1,600,000; Full time

Job summary

AIA is hiring for a governance and risk leadership role in Hong Kong. The position oversees the Policy Owner Service department to ensure compliance with regulatory requirements, driving customer-focused outcomes and risk controls across the organization.

The role emphasizes end-to-end ownership, cross-team collaboration, and proactive improvements to the customer journey in a fast-moving insurance environment.

Qualifications

• Bachelor’s degree required across any discipline.
• Minimum 10 years in insurance operations with supervisory experience.
• Strong understanding of regulatory requirements and process improvement.

Responsibilities

• Ensure Business Practice complies with regulatory requirements.
• Lead governance and risk initiatives within POS/Policy Owner Service.
• Discuss and negotiate with internal/external parties for customer solutions.
• Oversee Risk Management, Compliance and Internal Audit activities.
• Ensure controls in POS are effective and up to date.
• Coordinate cross-team to maintain standard-compliant practices.

Skills

Insurance operations

Regulatory compliance

Project management

Leadership

Stakeholder management

Education

Bachelor's degree in any disciplines

Job description

Build a healthier and more sustainable future for everyone. At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities. Join us to shape what comes next, grow through new experiences and extend your impact across Asia.

About the Role

Manage the governance and risk team of the department and deliver projects to ensure Policy Service Department is operated in compliance with the company guidance and compliance/regulatory requirements. Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Responsibilities

• Ensure Business Practice comply with Regulatory Requirements
• Ensure the formulated Policy Owner Service guidelines can meet the regulatory requirements and be able to maintain tight control to minimize operational risks.
• Discuss & negotiate with relevant parties (internal & external) to ensure we provide the best business solutions for our customers & distribution channels.
• Lead the team to ensure the POS transactions are properly performed and adhere to all regulation’s requirements and company’s rules and guidelines.
• Manage Risk Management & Compliance / Internal Audit in various activities including but not limited to annual / ad-hoc auditing activities, annual regulatory reporting.
• Proactively look for areas within POS that may be in violation of the regulations and identify the root cause and then propose ways to improve it to ensure the team can operate smoothly.
• Assess and ensure the controls in POS function are effective and up to date.
• Coordinate within the department to ensure practice is consistent with required standards met.
• Formulate & implement plans to revise existing controls or add new controls if deficiency is noted.
• Support management reporting on control monitoring
• Governance all the related SOP are updated and compliant with related processing rules.
• Lead and Manage Initiatives and Projects
• Lead and drive Policy Owner Service new initiatives and manage resources/priorities align with company strategies on compliance or regulatory aspect
• Represent the department to deal with other teams on enabling and improving the system enhancement projects.
• Liaise and coordinate with respective teams / departments to implement Risk Management & Compliance related initiatives or projects to embed risk & compliance requirements in day-to-day business operations of POS.
• External Stakeholder Management Liaise and co-ordinate with related parties or other service providers on projects/services with solid deliverables.
• Perform other responsibilities and duties periodically assigned by supervisor to meet business requirements.

Requirements

• Bachelor’s Degree in any disciplines
• Minimum 10 years in insurance operations with supervisory experience
• Strong business knowledge of insurance operations
• Expertise in process review and good experience in managing similar job natures
• Experience in project management or business analysis is an advantage
• Strong interpersonal and communication skills
• Excellent leadership and people management skills
• Result-oriented, aggressive, and innovative
• Proactive in problem solving in a fast-moving industry
• Demonstrated sophisticated analytic capacity and business thinking
• You are required to obtain relevant license if your job involves in regulated activities.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

“Better” starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. View our AIA LinkedIn page Bring your difference to AIA