Policy Owner Service, Specialist (Governance and Control)

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

AIA Hong Kong and Macau is looking for an experienced governance and compliance professional to support the Policy Service Department. You will oversee governance, risk management, and end-to-end control improvements to ensure regulatory compliance and reliable customer outcomes.

Applicants should have at least five years of experience in a similar role within the insurance sector, strong communication skills, and the ability to lead cross-functional initiatives in a fast-paced environment.

Qualifications

• University / College graduate with a strong background in governance or risk.
• Experience in operation governance and process reviews in insurance is a plus.
• Pro-active with ownership and multi-tasking ability in a fast-moving industry.

Responsibilities

• Governance and control: ensure POS transactions comply with regulations and guidelines.
• Support risk management and compliance and internal audit activities.
• Coordinate training, revise guidelines, and keep procedures up to date.
• Perform periodic audits and assist with regulatory reporting and risk initiatives.
• Drive end-to-end ownership to improve customer outcomes through compliant operations.

Skills

Risk management

Governance

Communication

Project management

Analytical thinking

Education

Bachelor's degree

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

To support on managing the governance and risk of the department, and to deliver projects to ensure Policy Service Department is operated in compliance with the company guidance and compliance/regulatory requirements.

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Responsibilities

Governance and Control

• Conduct periodic audits to ensure the POS transactions are properly performed and adhere to all regulation’s requirements and company’s rules and guidelines
• Proactively look for areas within POS that may be in violation of the regulations, and identify the root cause and then propose ways to improve it to ensure the team can operate smoothly
• Support Risk Management & Compliance / Internal Audit in various activities including but not limited to annual / ad-hoc auditing activities, annual regulatory reporting
• Monitor and ensure the controls in POS function are effective and up to date.
• Coordinate within the department to ensure practice is consistence and with required standards met.
• Assist to formulate & implement plans to revise existing controls or add new controls if deficiency is noted.
• Support reporting activities on control monitoring
• Governance all the related SOP are updated and compliant with related processing rules

Project Support or non-routine task

• Liaise with respective teams / departments to implement risk Management & Compliance related initiatives or projects to embed risk & compliance requirements in day-to-day business operations of POS
• Organize and provide necessary training to stakeholders
• Revise guidelines, forms & procedures manuals and ensure up to date

Other Responsibilities

• Perform other responsibilities and duties periodically assigned by supervisor to meet business requirements.

Requirements

• University / College graduate with minimum 5 years’ experience in managing similar job nature, project management or business analysis preferred.
• Experience in operation governance, project management and process review in insurance firm is a plus.
• Pro-active, able to demonstrate ownership in responsible tasks and able to work multi-tasks effectively in a fast-moving industry
• Good sense of judgement with detailed mind and high accuracy work
• Result-oriented, aggressive, and innovative
• Strong interpersonal and communication skills
• Candidate with less experience will be considered as Senior Advisor

Others

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up to date.