CS Sales Conduct Assurance, Agency Distribution, Principal

AIA; Hong Kong; Vor Ort; HKD 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

AIA Hong Kong and Macau is seeking a senior governance professional to oversee sales conduct, ensure compliance with IA/MPF regulations, and lead cross-functional governance initiatives within Corporate Solutions and adjacent departments.

You will embed a customer-first mindset while developing controls, training, and reporting to maintain sustainable sales practices across the organization.

Qualifikationen

• University graduate, preferably major in business related subject or equivalent.
• 10+ years of governance / sales conduct experience in insurance or banking.
• IIQE licenses are preferred.
• Proficient in both English and Chinese.

Aufgaben

• Daily control and governance on sales activities and initiatives.
• Assist MPF Responsible Officer to supervise regulated activities and ensure compliance with guidelines.
• Manage MPF licensed staff including licensing, CPD, and fit & proper reviews.
• Develop and enforce controls to ensure compliance with IA/MPF guidelines and avoid undesirable sales behaviours.
• Oversee regulatory reporting, due diligence, complaint handling and incident reporting.
• Lead governance and training for in-scope staff on MPF sales conduct updates.
• Coordinate with cross-functional teams to improve sales processes and governance.
• Prepare internal/external reports for senior management and regulators if needed.

Kenntnisse

Analytical ability

Problem solving

Communication skills

Team player

English & Chinese

PC skills

Strategic priorities

Cross-department collaboration

Ausbildung

University degree

Jobbeschreibung

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on.

About the Role

Collaborate and coordinate with teams within Corporate Solutions and other departments (e.g. Legal & Compliance, Call Centre, Agency) to oversee, manage, and ensure compliance with all applicable laws, rules, and relevant IA and MPFA regulations. Formulate and review internal staff, agents and sales procedures to execute effective sales controls and governance to maintain business sustainability. This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Responsibilities

• Daily control and governance on sales activities and initiatives
• Assist MPF Responsible Officer ("RO") to manage and supervise regulated activities, to be in full compliance with the internal and regulatory guidelines
• Manage and supervise MPF licensed staff of AIAHK subject to the latest regulatory requirements, including licensing/ CPD requirements/ regular review on the licensed staff’s fit and proper requirements
• Lead the development of effective controls and governance overall sales activities and initiatives by Corporate Solutions, to be in compliance with relevant IA / MPF guidelines / ordinance and avoid inducing aggressive selling / undesirable sales behaviours
• Manage business planning, risk management and financial control of the sales team, including regulatory reporting/ monthly control report, product & insurer due diligence review complaint handling and incident reporting
• Manage and Supervise MPF-related referral program initiated by CS, (either as referrer themselves referring business to the company, or as Subsidiary Intermediates with business referred to them by a third-party referrer)
• Conduct periodic sales conduct assurance checks
• Prepare internal / external reports to senior management, Legal & Compliance, regulators if needed
• Guideline setting and staff awareness
• Develop and arrange regular training and timely communication to In-scope Staff for any update on MPF sales conduct requirements
• Manage the team operations with proper procedures to ensure full compliance with regulatory requirements
• Work with internal governance team on different governance and control activities including annual review, audit and guideline setting
• Organize and lead the regular meeting with sales, operations and other second line departments for resolving issues, improving understanding
• Stay informed the latest compliance and sales conduct regulatory requirements and industry trends
• Implement control procedures on any risk areas identified and provide expertise and technical advice to team members
• Ad hoc projects
• Engage and communicate with cross-functional business teams to understand existing business processes and facilitate idea generation for sales process improvement opportunities
• Build and cultivate a compliant mindset across different business teams
• Lead ad hoc sales conduct project or review if necessary

Requirements

• University graduate, preferably major in business related subject or equivalent
• At least 10 years of relevant experience, preferably with insurance or banking governance / sales conduct experience
• Experience in corporate business / group insurance / pension will be a plus
• Strong Analytical ability, problem solving and communication skills
• Good team player and able to work independently
• Proficient in both spoken & written English & Chinese
• Proficiency in PC skills
• Experience in setting strategic priorities is preferred
• Ability to understand business issues, and collaborated closely optimally with various departments; Exceptional organization and motivational skills, including attention to detail
• Great teammate and willing to go extra mile to enable team success
• IIQE (paper 1,2,3 & 4) licenses are preferred

Others

• You are required to obtain the relevant license(s) if your job involves regulated activities Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA