PMO Support Officer (IT Infrastructure & Operations) (Bank)

Classy Wheeler Limited; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Classy Wheeler Limited in Hong Kong seeks a PMO Support Officer for comprehensive administrative support in IT Infrastructure & Operations. The role involves managing documentation, coordinating with HR, and supporting hiring processes.

Ideal candidates possess experience in IT operations, along with strong organizational and communication skills in both English and Chinese. This position is on a secondment contract basis for one year.

Qualifications

• Minimum 2-4 years of professional experience in IT operations or administrative support.
• Responsible, proactive, and efficient in managing multiple tasks.

Responsibilities

• Provide comprehensive administrative support for staff hiring, onboarding, and offboarding procedures.
• Maintain accurate and organized records of IT assets and contracts.
• Manage interview schedules and coordinate logistics for candidates and interviewers.

Skills

Organizational skills

Coordination skills

Attention to detail

Microsoft Office proficiency

Communication skills in English and Chinese

Education

Diploma or degree in Information Technology or Business Administration

Tools

ERP systems

ITSM systems

Job description

PMO Support Officer (IT Infrastructure & Operations) (Bank)

Client Description

Company Description: A leading banking and financial services group providing a comprehensive range of corporate banking, personal banking, wealth management, and investment services.

Location: Kwun Tong

Nature: Secondment Contract (1 year)

Job Description

• Provide comprehensive administrative support for staff hiring, onboarding, and offboarding procedures.
• Prepare, process, and maintain updated documentation for contractor assignments and contract renewals.
• Coordinate with Human Resources and internal IT teams to ensure timely contract updates and renewals.
• Manage interview schedules, book meeting rooms, and coordinate logistics for candidates and interviewers.
• Maintain accurate and organized records of IT assets, contracts, and department administrative files.
• Assist IT teams with general documentation, filing, reporting, and tracking project workflows.
• Analyze timesheet data submitted by IT teams to support workload analysis and overall data accuracy.
• Follow up with IT teams to resolve incomplete or incorrect timesheet submissions.
• Keep the department staff list and all corresponding team information accurate and up to date.
• Deliver day-to-day administrative support for PMO tasks and coordinate with facilities teams for room bookings.

Job Requirements

• Possession of a diploma or degree in Information Technology, Business Administration, or a related discipline.
• Minimum of 2 to 4 years of professional experience in IT operations or administrative support.
• Strong organizational and coordination skills with excellent attention to detail.
• Proficiency in Microsoft Office, with experience in ERP or ITSM systems considered an advantage.
• Excellent communication skills in both English and Chinese.
• Proven ability to be responsible, proactive, and efficient in managing multiple tasks simultaneously.