People Experience Partner

Chanel, Inc.; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Chanel in Hong Kong seeks a People Experience Partner to architect holistic employee experiences across the lifecycle, partnering with HRBPs, COEs and cross-functional teams. This role drives human-centered practices aligned with Chanel’s One-House vision and PE strategy.

As a trusted advisor, you will translate strategy into tangible programs, ensure governance, and champion data-driven decisions to foster an inclusive, high-performance workplace at Chanel.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, or related field.
• Proficiency in English and Traditional Chinese (written and verbal).
• Solid understanding of local employment regulations, policies and governance requirements.
• Experience: 8–10 years in HR/People Experience/People Operations with lifecycle management and stakeholder advisory.
• Experience in luxury retail, multi-stakeholder environments, or fast-paced settings valued.
• Ability to lead ER investigations, risk assessments, and senior advisory case handling.

Responsibilities

• Own end-to-end Employee Lifecycle Experience across onboarding, mobility, reboarding, exits, and transitions.
• Safeguard compliant HR operations and governance; improve workflows and governance discipline.
• Serve as ER advisor, manage end-to-end case workflows with confidentiality and Chanel values.
• Translate PE strategy into actionable plans and experiences to enhance culture and wellbeing.
• Partner with HRBPs and COEs to surface insights and inform business decisions.
• Use people data and metrics to inform strategy and predict workforce needs.
• Lead or support cross-functional projects like culture transformation and policy updates.
• Collaborate within the PE team and with HKMO and regional HR to build capabilities.

Skills

Workday expertise

Data analysis

English & Chinese (Traditional)

HR systems literacy

Education

Bachelor’s degree in HR/psychology

Tools

Workday

Job description

Your role @ CHANEL The People Experience Partner is a holistic experience architect and trusted advisor who brings the end‑to‑end employee lifecycle to life through meaningful experiences. This role partners closely with the People Experience Lead, People Partners (HRBPs & PEPs), COEs, and cross‑functional stakeholders to deliver consistent, human‑centred, and data-driven people experiences aligned with HKMO’s PE strategy and Chanel’s One‑House vision. They are trusted business partner, connecting employee voice, people insights, and organisational needs to drive a thriving and human‑centered workplace to achieve the Best Place to Work.

Employee Lifecycle Experience Management

Deliver seamless, branded, and human‑centred experiences across all lifecycle stages including onboarding, mobility, reboarding, exits, and transitions. Shape lifecycle strategies by anticipating future workforce needs, emerging expectations, and shifting market dynamics. Identify friction points through data, sentiment, and case trends; propose structural improvements. Ensure accuracy of employee records, documentation, Workday updates, and compliance requirements across HK & MO.

Experience Operations & Governance

Safeguard consistent and compliant HR operations, documentation standards, and governance frameworks across markets. Drive operational excellence by simplifying workflows, improving touchpoints, and strengthening governance discipline. Monitor data integrity, reporting accuracy, and readiness for audits and policy updates.

Employee Relations & Case Handling

Act as the primary ER advisor for assigned portfolios, handling employee concerns with fairness, confidentiality, and alignment to Chanel values. Manage end‑to‑end case workflows, from intake to closure, ensuring all staff cases and ER responsibilities are governed per requirements. Provide judgement‑based recommendations, partnering with HRBPs and Legal where needed. Identify root causes of ER trends, enabling preventative action through policy updates, manager capability building, or process enhancements.

Strategic People Experience & Culture Enablement

Translate PE strategic priorities (culture, engagement, flexibility, wellbeing, communication clarity) into actionable plans and experiences. Influence leaders to adopt people‑centric practices and embed the “human touch”. Strengthen culture through events, recognition, leadership connectivity, and community‑building initiatives. Offer insights and pulse on employee sentiment through touchpoints, cases, and engagement feedback. Adapt People Experience initiatives (engagement, recognition, events, campaigns) to division‑specific needs.

Stakeholder Partnership & Advisory

Serve as a trusted advisor to business leaders, bringing clarity, judgement, and practical solutions to people matters. Proactively surface people insights, employee sentiment, and risk patterns to influence business decisions. Work in close partnership with HRBPs and COEs to provide integrated people support aligned with organisational and business objectives. Build organisational empathy, championing employee voice through the lens of Chanel’s culture and commitment to maintaining humanity.

Data‑Driven Insights & People Intelligence

Utilize people data, workforce trends, and lifecycle metrics to inform strategy, anticipate needs, and provide actionable recommendations. Use predictive thinking to anticipate people needs based on trends (e.g., seasonality in retail workload, reboarding needs, cultural fatigue). Connect data to experience, culture, and governance outcomes.

Change, Projects & Future Ways of Working

Lead or support market‑wide or cross‑functional projects such as culture transformation, process redesign, and wellbeing. Ensure operational readiness for new workforce policies, tools, and systems. Advocate for simplification, employee‑centricity, and innovation in all experience processes.

One‑Team Collaboration & Capability Building

Contribute to a cohesive, agile PE team that shares accountability across portfolios. Build future capabilities within the PE team by role modeling judgement, experience‑led thinking, digital fluency, and continuous improvement. Partner effectively with HKMO, Regional HR, and cross‑functional team.

You are energized by…

Strategic Impact: They elevate PE from operations to strategic influence — anticipating needs, shaping decisions, and improving the employee experience through insights.
Trusted ER & People Advisor: They demonstrate sound judgement, fairness, and situational sensitivity; managers confidently rely on their guidance.
Experience Architect: They shape employee journeys end‑to‑end, ensuring they are brand‑aligned, human, and reflective of Chanel’s culture.
Data‑Driven Decision Maker: They move the organisation with insights, trends, dashboards, and compelling narratives.
Culture Shaper: They contribute meaningfully to culture, wellbeing, inclusion, community, and leadership connection.
Change Leader: They lead change with clarity, structure, empathy, and operational readiness.

What you can bring to the team…

• Academic / Professional Qualifications: Bachelor’s degree in Human Resources, Psychology, or related field.
• Proficiency in English and Traditional Chinese (written and verbal).
• Solid understanding of local employment regulations, policies and governance requirements.
• Experience: Minimum8–10years of HR/People Experience/People Operations experience with proven responsibility for lifecycle management and stakeholder advisory.
• Experience in luxury retail, multi‑stakeholder environments, or fast‑paced business settings is highly valued.
• Demonstrated ability to lead ER investigations, risk assessments, and case handling at a senior advisory level.

Technical Skills

• Advanced Workday familiarity and strong HR systems literacy.
• Strong analytical capability: ability to interpret data and drive insights.
• Excellent written and verbal communication skills for crafting communications, guides, and manager advisories.

Capabilities

• Experience Design: Designs end‑to‑end employee journeys and leads transformation.
• Operational Excellence: Re‑engineers processes and elevates governance maturity.
• Stakeholder Partnership: Acts as a strategic business partner with influence.
• Judgement & ER Leadership: Leads investigations, makes fair decisions, mitigates risks.
• Digital Fluency: Creates dashboards, improves systems, and drives data‑driven thinking.
• Service Excellence: Sets service standards and coaches others.
• Adaptability: Leads transformation and fosters agility across the team.

Company culture and employer branding

At Chanel, we are you focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready‑to‑Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high‑end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience; Nurturing human potential; Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.