Care Coordinator

Bupa Global; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Bupa Global, the international health insurance division of Bupa, is seeking a Care Coordinator in Hong Kong to improve patient outcomes along the care journey. You will review care needs, direct patients to contracted providers, manage pre-admission and discharge activities, and work with hospitals to ensure timely and efficient care.

Strong analytical and communication skills are essential, with preferred bed management and discharge planning experience.

Qualifications

• Clinical background preferred.
• Bed management and discharge planning experience preferred.
• Strong analytical and decision-making skills.
• Excellent interpersonal and communication skills.
• Good IT skills; comfortable with clinical software.

Responsibilities

• Review care needs and triage patient cases to contracted providers.
• Coordinate pre-admission and discharge processes with hospitals.
• Update patient management systems with clinical information.
• Educate customers and families about care pathways and services.
• Participate in case review meetings and coordinate with care teams.
• Monitor care delivery and escalate issues affecting plan of care.

Skills

Clinical background

Bed management

Discharge planning

Analytical skills

Interpersonal communication

IT literacy

Tools

Microsoft Office

Job description

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

The Care Coordinator role enables Bupa Global to improve customer outcomes along the care journey whilst delivering value-based healthcare. The role will focus on ensuring that Bupa customers in key selected hospitals and facilities have evidenced based diagnostics and care at level and appropriate length of stay. The Care Coordinator also supports the hospital with timely, efficient, and sustainable pre-admission and discharge of the customer.

How you’ll help us make health happen

• Reviewing Bupa Global customers care needs, using triage and signposting skills to direct them to contracted and preferred providers to deliver clinically appropriate diagnostics, care, and services in the right care setting to achieve optimal outcomes.
• To achieve this outcome, you will be reviewing non-complex inpatient and day hospital admissions and discharges, and prioritising daily reviews
• Identifying and seeking relevant clinical information to accurately update the patient management system and selected clinical software tools.
• Orientate and educates customers and their families by explaining the role of the care coordinator; initiating find a provider / concierge pathway; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
• Participating in case review meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.
• Monitor the delivery of care with hospital bed managers; request copies of documented careplans; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with customers in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consult; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.
• Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team implementing ongoing recommendations.
• Maintain complete and accurate member records
• Triage all cases referred for complex case management and assistance with evacuation/repatriation by allocating cases to available global case management teams in region and monitor throughout working hours in line with agreed SLA
• Analysing the outcomes from the software and determining if further information or action is required.
• Working collaboratively with key hospital personnel to facilitate timely and sustainable discharge

Key Skills/Qualifications needed for this role:

• Candidates with CS and clinical background would be preferred
• Bed management and discharge planning experience is preferred
• Experience with decision making in a clinical setting
• Strong analytical skills are essential
• Basic knowledge of the treatment pathways specific to service user requirements
• Good IT skills: ability to navigate around Microsoft Office, and comfortable working with computers
• Excellent interpersonal and communication skills
• Excellent organisational skills
• Demonstrated ability to communicate with both clinical and non-clinical personnel across all levels of an organization.
• Working knowledge of healthcare system and resources.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.