Patient Care Admin & Scheduling Associate

Changi General Hospital; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Changi General Hospital is seeking a healthcare support role to handle calls, manage general enquiries, and schedule appointments for SingHealth residents and patients.

The position involves coordinating registration, referrals, billing, and providing administrative assistance, including data collection and event support for the SingHealth HSG East team. Candidates with call centre or customer service experience are welcome to apply.

Qualifications

• Handle calls and general enquiries to support the care team.
• Assist with appointment scheduling, referrals and billing processes.
• Provide administrative and secretariat support including data collection and report collations.

Responsibilities

• Manage registration, appointment scheduling, referrals and billing to ensure smooth consultation with SingHealth HSG team.
• Support the team in administrative and secretariat duties such as referral management, data collection, report collation and arrangement of multidisciplinary team sessions.
• Assist with resident’s feedback and complaints, and escalates to the supervisor (if required).
• Collect, store, distribute and monitor the level of inventory for consumables, equipment, stationaries and other office supplies and replenish when required.
• Assist in outreach / community events and activities that are run by SingHealth HSG East team.
• Other duties assigned from time to time

Skills

Communication skills

Team player

Interpersonal skills

Independent worker

Education

Diploma / NITEC or equivalent

Tools

Microsoft Office

Job description

Changi General Hospital is seeking a healthcare support role to handle calls, manage general enquiries, and schedule appointments for SingHealth residents and patients.

The position involves coordinating registration, referrals, billing, and providing administrative assistance, including data collection and event support for the SingHealth HSG East team. Candidates with call centre or customer service experience are welcome to apply.