Pastoral Care Officer|School Ang Mo Kio

WSH Experts Pte Ltd; Hong Kong; On-site; HKD 290,000 - 536,000; Full time

Job summary

WSH Experts Pte Ltd in Hong Kong is seeking a committed student support counsellor to provide befriending and mentoring, offering emotional support and guidance to assigned students within the school environment.

You will work closely with school staff, conduct regular check-ins, and help students develop coping strategies while maintaining a supportive, culturally responsive approach.

Responsibilities

• Conduct regular 1:1 check-ins with assigned students to build consistent rapport and provide ongoing emotional support
• Provide a safe, non-judgmental space for students to talk about their emotions, school experiences, peer relationships, and family concerns
• Listen actively and help students make sense of their thoughts, feelings, and behaviours in an age-appropriate way
• Teach and reinforce practical coping strategies such as calming techniques, pausing before reacting, walking away, and seeking help appropriately
• Be a visible, approachable adult presence during key school periods such as recess, transitions, and before/after school
• Conduct home visits for assigned students to strengthen family engagement and extend support beyond school (in pairs and per school protocols)
• Use home visits to build trust with parents, share observations about progress, and align on consistent messages and support strategies

Job description

Job Description

Befriending & Mentoring

Conduct regular 1:1 check-ins with assigned students to build

consistent rapport and provide ongoing emotional support

Provide a safe, non-judgmental space for students to talk about

their emotions, school experiences, peer relationships, and family

concerns

Listen actively and help students make sense of their thoughts,

feelings, and behaviours in an age-appropriate way

Teach and reinforce practical coping strategies such as calming

techniques, pausing before reacting, walking away, and seeking

help appropriately

Be a visible, approachable, and consistent adult presence during

key school periods such as recess, transitions, and before/after

school where possible

Conduct home visits for assigned students where appropriate, to

strengthen family engagement, better understand the student’s

home context, and extend the circle of support beyond school.

Home visits should be carried out in pairs and in accordance with

school protocols

Use home visits as an opportunity to build trust with parents and

caregivers, share observations about the student’s progress, and

align on consistent messages and support strategies between

home and school

Offer culturally responsive support, drawing on shared language,

values, and lived experience where relevant to connect

meaningfully with students and their families

Restorative Practice Support

Support the facilitation of restorative conversations between

students following conflicts or incidents, guided by trained staff or

the School Counsellor

Help students prepare for restorative meetings by working

through what happened, how others were affected, and what

they can do to make things right

Follow up with students after restorative processes to reinforce

learning, check on progress, and provide encouragement

Assist in reintegration support for students returning from

suspension or following serious incidents, helping them re-

establish positive relationships and routines

Model and reinforce restorative language and values in everyday

interactions with students

Small Group & Structured Support

Co-facilitate or support small group sessions focusing on social

skills, emotional regulation, peer relationships, and responsible

decision-making

Support structured programmes or activities that build students’

sense of identity, purpose, and connection to school

Coordination & Communication

Work closely with School Counsellor(s), Year Heads, and Form

Teachers to align support strategies and ensure a consistent

approach

Provide brief, regular updates on student progress and flag

concerns promptly for follow-up, including observations from

home visits that may be relevant to the student’s support plan

Participate in case discussions and contribute observations from

day-to-day interactions that may not surface in formal settings

Maintain basic records of check-ins, home visits, key

observations, and follow-up actions in line with school protocols